The location is excellent, good gym to exercise before going to work

it gives a feeling of being a bit aging

The concierge desk is amazing!! I also loved the meandering river. There is an enormous sauna.

The sauna area was grubby and the dry sauna was broken.

Good service

Need more choices of breakfast

This time I made an upgrade to Executive level to use the Executive lounge for Afternoon tea, small dinner and breakfast. I was here before the hand over from Hilton to kunlun. And now, afternoon tea was like in the good old times. Staff was looking for the guests and payed attention. Small dinner thing was OK. But no breakfast at Executive lounge. The main reason for me to pay extra money to have a breakfast in an exclusive area with a good choise of things in the morning. Unbelivible!!!!!!!!! You have to go downstairs to the breakfast area as all the other guest. No way Kunlun!!!

staffs are very nice and friendly

it’s an old hotel, facilities are out of fashion

One of the best locations in Shanghai, with good size rooms and views.

The service was often less than a 3 star hotel but better dressed. Most staff not behind a counter, (the only counter that seemed to be attended was the check in/out), seemed to often wander aimlessly - management learn how to manage and engage your staff in training PLEASE!? If you stay here you seem to only get sparce service after complaining. Then once treated well for 5 minutes you're back where you started. While I believe the intentions are good, I don't believe they are high standard and overall very relaxed about their jobs. Management is to blame, both for the above and the lack of upkeep on a once 5 star hotel.

The Kunlun is currently great value for money as in this post-Covid era it is still rebuilding business volume. My room was very spacious. It is very close to a Metro station so very easy to explore Shanghai and there is a good selection of restaurants nearby.

Comfortable bed, excellent location, lots of breakfast choices.

Room was a bit outdated.