View from room was amazing, the staff was excellent

Musty damp rooms, both my friends moved their rooms multiple times due to dampness. I wanted to keep my view so I didn’t move. AC was subpar, my clothes stayed damp. Hotel ran dehumidifiers in hallway, didn’t help.

I loved the view, people, beds, etc.

The a/c wasn’t working as well as I wish it would’ve.

The property was clean and had friendly staff.

Their lobby/pool music is awful. My husband and I stayed at the Sonesta hotel for five days. We are both educated professionals, natives of Puerto Rico living in the United States. We were looking for a stay that would take us away from our daily work. The hotel pool area is beautiful but the music at the pool was the equivalent of the music you hear at your dentist office or at an elevator. Too relaxing. It never reminded me that I was on vacation or on a beautiful tropical island.  I could see it on the other guests faces too,they were bored. In fact the choice of music they use at the pool and throughout the hotel reminded me of work instead of relaxing me and helping me forget work. They are in a Caribbean island with plenty of music to choose from but for whatever weird reason they choose the easy listening style. When I asked one of the managers, he told me that the music decision comes from way above himself and that they cannot change it. Also in the outside lobby on Thursdays and Friday they had live music but one day it was a duo singing 90s American songs and the other day Calypso.  We are adults & we were not looking for a nightclub setting at the pool or lobby, but for the amount of money you are paying per night we were expecting a more tropical/happier setting. A place that I would not want to leave because I enjoyed the music and the ambient so much.  In fact we barely had drinks at the bar because of the music. Overall I don’t think we’ll ever stay there again.

Would have been nice to have a microwave in the room.

Loved the beach

Prices at restaurants were high

Of all of the amenities provided, and there are many—and they are spectacular, the staff was, by far, my favorite part!!

Ocean view room was really nice

Buffett Breakfast too expensive.

The staff was very nice and welcoming. They were professional and had great suggestions for where to go and how to get around. The pool area is amazing! So very nice!

The television signal was bad and there were limited channels. The hotel overall is aging. Our housekeeper was kinda lazy. She made up one bed and splashed some bleach around in the shower. The lighting in the bathroom was dim. The air conditioning was hard to control. We spent a good portion of the night trying to get the temperature right.

Very nice and clean! Very user friendly, everything was easily accessible, available! Staff and all workers were very nice!

loved the pool area it was family oriented the bars the staff at breakfast were amazing

the random cats on the property but they were harmless

Very clean

no entertainment nor microwave to reheat food.

I loved everything about the property! Great spacious rooms and lots of amenities. Staff was awesome and very friendly.

I had an issue with my toilet. I called the front desk and it was quickly rectified.

Location

Very dead, on Saturday night the swim up bar closed at 6pm. There is no music on the facility. Very dead, no adult entertainment for 4 days $2500 I will never return.

Beautiful property for the most part.

A/C did not work, tub stopper did not work. Booking.com indicated a package which included breakfast and was more expensive. Hotel staff did not honor the package I booked.

It was falsely advertised as all-inclusive and it wasn’t .The added expense was unexpected and uncalled for. We met several families who were also hoodwinked. Will never use you folks again and as a New York City educator, I will spread the word.

Loved all the amenities. Staff was exceptional. Location was excellent

The pool should close later than 9pm.

The resort was overall nice. Staff were helpful and friendly!

The rooms could have been cleaner. The food was pricey and gratuity added to the cost. The pool close too early and breakfast should be included in the price!

William was fantastic, the staff was exceptional and the amenities were great