otimo, de tudo

Experiência encantadora com esse resort, foi uma viagem comemorativa de aniversário de 1 ano da minha filha, com família e amigos, e foi simplesmente mágico e inesquecível! Tudo é incrível, comida, bebidas, lugares, praia, hotel, quarto... tudo é delicioso em alto nível. Nem nas minhas melhores expectativas imaginei que fosse tão fantástico assim. Trabalho em cia aérea, e já passei por muitos hotéis pelo Brasil, mas esse conquistou foi o primeiro que conquistou meu coração. Com ctz se tornará uma viagem anual da minha família. Todos os jantares, almoços e sobremesas estavam caprichadas em nível de restaurante gourmets. As opções de bebidas surpreende, os espumantes e vinhos conquistaram meu coração. O atendimento dos funcionários fez com que nos sentissemos em casa. Tudo é mto memorável e demais!

Nas próximas vezes não pretendo marcar o jantar a lá carte, onde é necessário reserva. O jantar diário é muito melhor do que o restaurante exclusivo. E o quarto precisava de uma iluminação a mais, porém nada que desagregasse a experiência da viagem.

The restaurants are very good. The beach is awesome and good for kids. The room is plenty of space and comfortable.

We found cockroaches in the room. The disgusting was to found dogs in many places: restaurants, pool, kids space, etc. I saw a dog licking the dishes in the restaurant. Disgusting!!! I left my pet with a person because the resort is not pet friendly and I found this scenario??? Are you kidding me?!?!

Good breakfast.

For restaurant. You have a voucher that not allowed you to repeat the same restaurant. So the hotel had 4 restaurants and I was able to go once in that have availability. The other were full.

Most of the staff was lovely, worth mentioning, Alex (security), Diego (reception), Sandriely and Roberto (restaurant) and friendly Rosa who makes delicious tapiocas. ;) The beach was amazing, specially the warm pools of sea water that form in the morning. The food was delicious, there were lots of seafood, caipirinhas and fresh fruit to go around. We also loved the grilled lobster at Inevitável.

Unfortunately, our check-in experience was not pleasant. We requested a quiet room on a higher floor through Booking.com, and were told that they were going to do their best to grant us our request. However, we were given a room on the second floor close to a busy area, in which the air conditioner wasn't working (it was 32oC outside). We complained about it and the attitude of the attendant wasn't at all friendly. Also, I had been given a gift certificate from Vila Galé for my birthday and I was told, upon arrival, that they would not be able to honor it because I had made my reservation through Booking.com. Last but not least, the hotel is outdated and is in the process of renovation.

Great place, food and drinks quality could be better.