Everything, location was spectacular

Nothing

One week: 45,000 kr/6,000 € for 2 apartments with a supposed seaview. However, the so-called seaview actually turned out to be a view of a fence and a parking lot, which definitely did not justify the high price. We repeatedly requested alternative apartments or a refund, but our concerns went unaddressed. To our dismay, three days prior to our departure, the hotel offered an even worse solution - another parking lot as a substitute. The hygiene in the cantina is extremely poor. There is a complete absence of hand sanitizer and the staffs’ use of dirty spoons found on the floor is concerning. The overall atmosphere is chaotic and noisy, lacking any quiet areas.

Apartments are newly renovated and cleaning staff are fantastic, the place was cleaned every day and left spotless.

Pool area can get quite crowded and the beach needs a proper scheduled cleaning, I had no problem doing it early morning but it should be managed.

Beautiful location directly on one of the most beautiful beaches we’ve seen, food was good, rooms are fresh & modern, there is everything you need for a family.

The only downside is that sometimes the beach was dirty, possibly due to such a big amount of people; and very busy pools.

Swimming pools were fine. The food in the hotel restaurant was quite good, but you have to pay separately for the drinks. The rooms were old and smelling of dust and mould. Some of the lights weren’t working, and there were ants. However, the hotel staff was really helpful and they were trying to resolve our issues as much as they could.

Location- close to the beautiful beach, but it was the most dirty beach I've ever been to! There was a lot of rubbish in the water and on the sand. It was disgusting...

The location was excellent close to restaurants and shops. The rooms were sparkling clean and the beds are comfortable. The food is varied and very tasty. The personnel was very friendly. The views of the swimming pool and cala are very beautiful. Lot of activities for kids. For adults we specially enjoyed the Cuban band.

We found Cala Esmeralda to be dirty with a lot of plastics which was a pity. We went to other calas instead.

Everything Great. Beautiful location staff friendly and helpful. The beaches were fabulous. Choice of several swimming pools. Easy to walk to town. We had a great holiday.

The snack bar by the pool at lunch time was chaotic.

Everything

service, facilities, cleaning

the restaurant is expensive for dinner if you are with +6 years old kids, food is not very good for the price and you will find better options in cala d’or city center

Activity for children Near beach Swimming pool

Bath towel a bit smelly

so convinent, beautiful sea

only location

M101 apartment smells like canalisation, windows could not open because beside is main place for evening shows. Second, in the dinner’s price (25 eur per person) isn’t included any drinks, even still water or juice, and we didn’t informed about that before.

The hotel is amazing, it's not what I expected at all, I was positively surprised. The complex is enormous and has various shops & restaurants around. There are several swimming pools, indoor and outdoor, jacuzzi and access to a nice sandy beach. It was absolutely perfect The room was spacious, modern and very clean. The shower was big and comfortable to use which was a plus. Beds were also very comfortable. Definitely recommend staying here. Make sure to rent a car in order to enjoy the nearby beaches.

Nothing

Loved the spacious clean appt

No ventilation in dining room

Very friendly staff. The room was cleaned on a daily basis. Fairly quiet. Definitely recommend!

Parking was a bit of an issue in the evening. Would personally have liked to have some kind of coffee machine in the apartment, as well as salt, pepper and oil.

The location is perfect, the beach is perfect also. swimming pools also great

Beautiful hotel in great location. Nice and clean apartments. Great facilities.

This was our 4th visit to Esmeralda Park as a family of 4 (last visit 2018) and it was wonderful. We booked last minute so the premium apartments which we usually stay in were unavailable, instead we stayed in the select one apartments which were new since we last stayed there, they were wonderful! super clean, well equipped and beautifully styled, we have re booked for next year! This hotel offers a wonderful value break, with fabulous facilities, including direct access to a cute little beach - which does get very very busy. Surrounding restaurants are great, highly recommend Tapas Y Mas & Paparazzi.

The temperature of the outdoor pools :-( they were too cold to be enjoyed in October.

Beach location Proximity to numerous Calas, restaurants, shops & kids play options Kids entertainment / staff Modern ‘Select’ rooms - layout, style, cleanliness Family orientated

Not allowed toys (such as rubber ring, lilo, etc) in pool

Beautiful scenic hotel.

Brekfast could be better

Very close to the beach, shops very close by.

The room was very basic, not very clean. We had a kitchenette but dishwashing soap and sponges weren’t included, it felt silly and wasteful to have to buy these things for only a 3 night stay. We bought a token for the laundrette but we’re unable to use any of the machines as they were all occupied by cleaners washing the bedding. We tried to get a refund for this but we’re refused, which felt unfair.

extremely clean. Monika was amazing at her job.

I’m registered disabled and access was tricky for me

Location & apartment itself was great.

The food at breakfast was a very poor quality & while under the heat lamps was barely warm.