Staff were very good and made everything so easy.

It was as we needed.

Got upgraded upon arrival for free and made to feel highly valued appreciated and respected 10 out of 10 for customer service and satisfaction

Location was good. Otherwise nothing stands out in particular.

Reception called me a taxi who charged me more than what the receptionist said it would be. I expected legitimate taxis to be recommended by the hotel and was disappointed. Lighting in the room was harsh and the facilities were old and tired.

The bedding and pillows.

ROOM: At 11 a.m. Monday, a fire alarm went off directly above my head in my room, emitting a screech above 120dB for a second. I have been dealing with tinnitus my adult life and have been very careful not to be around, especially very loud percussive sounds like gunshots and high-frequency, high-decibel screech sounds. My tinnitus was improving over time until 11 a.m. Monday. This set me back years in my struggle with tinnitus. Now, I hear the sound of a kettle squealing in my ears, and it hasn't let up since this incident. This could have easily been avoided by slipping a warning note under the door the night before. The front desk person just said we do it every Monday. I'm unhappy about that, and it ruined my stay and was and is awful, it's a quality of life issue. In the US, you could get sued for that. RESTAURANT: The other thing I wasn't happy with at your restaurant, Jack's, was the green mold on my hamburger bun, which I, of course, sent back. The server apologized and asked if I'd like something else. Ugh, no, I was totally grossed out. BREAKFAST:Also the omelet maker at breakfast was using the same utensil for the raw ingredients (eggs) as the cooked ingredients. I pointed this out to him, and he just shrugged. You'd be shut down by the health department for that here in the USA. This is a hotel for international travelers in London, not Mumbai!

Helpful staff

No information provided about how to get there from airport. A cab from T3 cost 27GBP

Location

Hidden service charges , noise from the room next door Kept us up half the night

nice clean hotel on the edge of Heathrow. having a car is the best way to get there. shuttle bus is available but transfer time could add another hour to your trip. rooms are nice. i didnt use the facilities as a quick business trip but the bar looks a nice place. small coffee shop on site. parking for the night is £15. hate it when hotels charge for parking but you cant get away from it at hotels around airports now adays.

As always the staff were welcoming, the room was comfortable and very clean The breakfast buffet had lots of options and was plentiful. We regularly stay at this hotel as it is very convenient for the airport and the nearest tube station. It is also possible to walk from the T2/T3 long stay car parking to the hotel as it is located very nearby.

The hotel shuttle bus (NOT RUN BY THE HOTEL) was very late (as usual). However, the proximity of the tube station means the underground is a much more reliable option for getting to all terminals at London, Heathrow airport.