Chewton Glen Hotel

Breakfast basket was very good Filled with local products

Nothing

Classic 5star hotel with every comfort

Wonderful grounds plenty to see and do around the area

Lovely spot good staff generally

TV didn’t work , one window didn’t open, two of the spa beds weren’t working - a bit too overpriced for the experience and not as good as some others in the location

Breakfast was excellent. Facilities excellent.

We were charged a service charge for our room which was unexpected and never explained to us (£154.63) in total for four nights. It was in addition to what we were quoted as the room rate by Bookings. The room servicing was late on two of the days so we had an unmade room for much of the day At the price we paid for our suite we expect servicing to be timely and included in that cost. We perhaps should have picked this up at check-out but as we checked out another guest seemed to have captured the attention of the reception staff with a robust complaint about his bill, so our attention was somewhat diverted. Also we asked for a receipt but were not given one (so we expected it to be an e-receipt, but none has materialised). For this quality of Hotel, we don't expect hidden charges like this. Our suite was on the second floor. We expected there to be a lift but there isn't one.