Movenpick Resort El Quseir

This was our second stay at Mövenpick El Quseir, and now I understand why so many guests keep coming back. There is something very special about the atmosphere of this hotel. The staff are extremely attentive, but never intrusive, and as returning guests we genuinely felt that we were welcome back. There were many small details that made our stay particularly enjoyable. It was great to have a coffee machine in the room, and we were very pleasantly surprised that even on a bed-and-breakfast basis we could still enjoy the hotel's Chocolate Hour. It was a lovely (and delicious!) touch. Our room attendant, Salah, was very attentive and flexible and always tried to accommodate our requests. A special mention also goes to Miriam from Guest Relations. She genuinely tries to find solutions to whatever situations guests may have, but what impressed me most was her attitude. You can really feel that she enjoys her work and enjoys talking to guests. I was also impressed by how seriously the beach team takes guest safety. We spend a lot of time snorkeling and sometimes swim quite far from the beach. Even after we had signed a waiver, lifeguard Shazly continued to keep a close eye on us and took the time to explain the risks of swimming too far out. It was reassuring to see that this was genuine concern for our safety rather than simply a formality. And then there is breakfast. The variety is excellent, but what makes it stand out is the attention to detail – the choice of accompaniments, sauces, spices and all the little extras that make the buffet feel much more refined. The chef at the omelette station deserves a special mention. Watching him prepare an omelette is almost like watching a little performance: incredibly skillful, entertaining and interactive at the same time. Somehow he manages to make each guest feel as if their breakfast is being prepared especially for them.

Nothing significant enough to negatively affect our stay

personale molto gentile e disponibile cibo di buona qualità camere pulite e spaziose

il pezzo di mare dove si può fare il bagno è molto piccolo

Views, Architecture and vibes

Nothing

The staff/workers at the Orangerie Restaurant and Pool Bar., as well as the Housekeeping Team. Theare walkingg on the pool, beach, and recreation are walking ambassadors for the hotel. They are very passionate to their job and compassionate to the Guests. They remember small details to each person/guest they speak to and performs follow up the next day. They make our stay very comfortable. These people walk the talk! Without them, the hotel will not be the same.

1. The doctor, who is a reliever, as we were informed. He gave a wrong diagnosis and told us our child needs antibiotics infusion/injection for mild diarrhea. As we didn't agree for antibiotics and asked for first aid for it like electrolytes- he can't offer such or offer any first air help. We had to Google to find the nearest pharmacy. 2. The Room, the A/C was inconsistent, and it was loud at night like we had an electric generator in the room. An attempt to fix happened, but eventually, the condensed water started to come out and dripping. I am hoping a renovation would happen soon on those Old Rooms. 3. The bread on the breakfast and all pastry products even desserts at night. The breads are too dry and lack butter and salt. Given it has a vast number of selection, it was all the same. 4. Many items at hot and cold items of the buffet repeat. And for people who stays 7 or more days, it's sad to eat something same from previous days. 5. No visibility of Management except when they are eating at the buffet in the morning. No one comes around at breakfast and talk table to table or even at dinner time, no one goes around from one of Department Heads. It was only the Guest Relation Supervisor (Isabella) who goes and approaches the guest during the day. The rank and staff works for those DH while they dine only among themselves. 5. Not giving copy of signed receipt for the consumption. Again, lack of manager supervision. It is the right of the guest to have a copy of what was signed and to charged to the room.