Sapporo Tokyu REI Hotel

Location, friendly staff

It was great

Room a bit small but in good location

Car park is challenging

Very convenient to popular spots, 1minute walk away from the train station. Many eatery options nearby. Like the clean and comfy room.

Opted for the extra bed in the room. Did not sleep well as the mattress is too thin, streets lights seeped through the curtain at night.

I like the cleanliness of our room and the service at breakfast buffet.

The front desk should be more knowledgeable to answer customer's question. It should be able to assist like for example, where is the nearest currency exchange, is there a nearest bus station going back to the airport. Theses are the common questions of tourist since they are not familiar to the area. The hotel should hire someone who can speak English since a lot of foreigners speaks this language. The hotel has a sign of non-smoking building but still not strict enough to implement this rule. As soon as you get out of the elevator and walk in to the alley towards your assigned room, you can smell the smoke of cigarettes.