Kelapa Retreat and Spa

The gentlest, kindest staff in the world. Super luxe accommodation, quiet, beautiful, nature filled grounds. So much attention to detail. Our second trip here, and there will be a third.

It's a long old drive to the airport - if this is where you're staying for the whole of your trip, book into a hotel in Jimbaran - such as Belmond Jimbaran Puri, which is on a par with Kelapa - for at least your last night.

Excellent place and the are very helpful to us

Cleanest and comfort

Having a wonderful stay here. The resort is right at a wonderful and very clean beach off the beaten track on the west coast of Bali. Such a wonderful contrast to the coast further south. The pool villas in the front row have direct view of the ocean and are spacious, very well designed, and meticulously maintained and cleaned. The staff here is very attentive and leaves no wish unfulfilled. The restaurant tides features a superb breakfast and very well prepared food in the evening. The menu features Balinese, Indonesian as well as international dishes. I also used the Spa quite a lot and was impressed by the very good and professional service. Overall, one of the best breaks I had in long time with nothing left to wish for. Thank you for a wonderful stay!

No complaints whatsoever

We liked the location, as it was quite remote and surrounded by nature, with great sunset views over the ocean. The food, especially at breakfast, was really delicious, and the menus offered plenty of variety, even for vegetarians. The ocean is truly beautiful, and you can always sense its force. Although the currents are very strong and you cannot swim, you can still enjoy the waves. However, we were able to compensate to some extent by swimming in our villa pool, which was quite large. We really enjoyed the massage sessions we had, including the healing treatment by Heni, and the feel and sound of the ocean was a bonus. The village trekking tour was also a nice touch.

Housekeeping still has work to do to ensure a pleasant stay, such as checking toiletry supplies, removing used plates, emptying waste bins, and at the very least locking the door when leaving the villa. We were unpleasantly surprised by the quality of the towels in the room. At times, the beach was shockingly full of litter. While we understand that the currents were bringing it in, it is expected that staff maintain a clean beach regularly. The most unpleasant experience, however, relates to the way reviews appear to be obtained. Tourists are offered a free massage session in exchange for leaving a review, which the hotel staff then checks before the massage session is booked. This inevitably causes misrepresentation by encouraging biased positive reviews, misleading future guests, as was the case for us. We tried diplomatically to avoid responding to this practice, but we felt pressured to do so. We did not do it, yet this experience left an unpleasant shadow over our stay.