The breakfast and the happy staff and location

Nothing

Staff were very friendly and helpful, especially on our last night. Our flight back to Perth was delayed and so we extended our stay. The staff were very accommodating in our request to extend for one more night.

We observed that many of the other 5 star hotels had a security guard do a bomb check for all vehicles that entered the hotel premises, but this hotel did not have this carried out.

Great breakfast,close to beach,gym

Nothing

Large room, good airconditioning

A little dated, could do with new curtains

Location breakfast lobby

For a 5 star was poor we had a deluxe pool view room and could only see tiny bit of the pool we were looking over tin roof. Rooms smelt musty and mouldy but lucky we only had 2 nights

great location

na

Location at the centre in Kura

Balcony useless aluminium door handle broken. Room furnitures need to be upgraded. Breakfast buffet is poor than used to be.

Location next to kertika street

Cleanliness , bad rooms , bad cleaning service

The breakfast was pretty ordinary to the point where we just skipped breakfast for the last few days as we were not interested with what was on offer

My initial room was very dull and not very clean

good location, staff very friendly

not a lot…. I was so disappointed with our stay.

1) I booked a twin share room with a balcony with an ocean view well in advance. on check in , they were “fully booked” and had to swap us to a different room - they gave us a family room with a city view (dilapidated rooftops). 2) the bathroom was in desperate need of a deep clean. the corners had dirty build up, the shower taps looked held together with super glue, many of the chrome fittings were corroded, the lighting at the sides of the mirrors were caked in dust. 3) the balcony had no shelter or roofing. we had rain unfortunately and there was an inch of water on the balcony. completely unusable. even if the weather was sunny we would have had no shade at all. 4) the sliding door channels allowed water to build up inside the room. the walls had damp bubbling the paint on most of the surfaces. the corners of the room also had not had a deep clean in a while and mould was visible. 5) room service - attempted. phone did not work. fail. 6) don’t expect internal dinner destinations, nothing open when we arrived at 9pm on a Friday evening after a long day in transit. had to brave the rain (no umbrellas offered) to find somewhere to eat outside. also no day spa within the hotel. 7) the mattresses were TIRED and in desperate need of an upgrade. 8) the air conditioning control was broken so it was either arctic or we switched it off all together considering this was touted as a 5 star resort destination I think there is a desperate need for review. I would give 3 stars at a push.

Breakfast. Accessible to the malls

Staff were all fantastic especially the ladies at the bar at the restaurant. Breakfast was great.

Didn't like the pillows. No games by the pool. Hotel could do with a little maintenance.

.The staff was very friendly and helpful from security guards to airport pick up driver, bell hop and room service staff as well.oh the breakfast morning staff as well

Nil

service, location, airport transfer

Good ambience with excellent location on and near Kuta Beach

No good Indian food iand lack of different Variety of fuits everyday in breakfast

Room was spacious and comfortable. Breakfast was amazing. Staff were very courteous and helpful.

Needs some refurbishment.

Locaton.

Room was not so clean.

breakfast great , staff friendly , rooms accommodating

The pool was great with the shade for younger kids. The staff were lovely and happy. Fixed the issues we had with our room.

value for money

Only thing I would say is the aircon in my room didn’t feel cool enough. I was waking up during the night sweating.

Booked for my son. He likes the property. Upgraded to Superior Room facing sea.

Nothing.

breakfast was great you had chef on hand to cook your eggs they way you like pool was lovely room could you a deep clean after being closed for covid but otherwise it was clean

there was nothing to say i like everything