Royal Heritage Haveli - By Leisure Hotels

Property, pool, steam bath, restaurant, the included breakfast.

We had a wonderful time in this beautiful property..Right from the staff at the reception to the staff at the dining room were lovely!!We were so well attended all the time and my kids said they would really miss some of the boys at the dining area who were so kind and attentive and just very warm!I think its the people who make the place and this one has just got it right!!The spa was wonderful and the doctor as well as both the masseurs were great!Food was awesome and the breakfast was to kill for!!We met Mr Pradeep the owner who was so warm, welcoming and interactive..Overall a fabulous experience and I am so glad I chose this place amongst the hundreds of places in Jaipur!!

Everything was excellent . The rooms , the service and the food

The garden and pool area in the original part of the property was pleasant. Room (when given the correct one) had some nice historic decor. Only ate one night at the hotel but the food was good. The staff were very eager to please and well meaning.

- Not being local, I didn’t realise how far the property actually was from the main sights of Jaipur which meant a lot of time spent sitting in traffic. - Ended up checking in later than expected (approx 7:30pm) and experience was underwhelming. The Reception area doesn’t set the stay up for any kind of wow factor, and looks like the kind of temporary structure you have on a build site. I could see that (similar to other hotels) they had a welcome ceremony for new guests (with sandalwood and a wooden necklace) but I wasn’t given this welcome when I arrived. - Overall whilst the old part of the property had some charm, the hotel decor/aesthetics were quite tired and the extension to the property does not seem to have been done sympathetically. It totally lacked any “wow” factor that I was expecting and had in similar stays. - I booked a Heritage Premium Suite, because I was happy to pay more for some authentic decor shown in the website photos, however the first room I was shown to was in a new build part of the property with a cheap plastic door and windows (room 122). It was like walking into a big white square clinical space, with some furniture arranged around the edges and had absolutely no character. I re-read the hotel website description of the room I booked which stated “luxuriously appointed suites feature private terraces or direct access to the pool gardens… vintage doors and serene views” none of which were applicable to my room. When I went to reception to challenge I was initially told that it was the right room, but continued to push back on the description differences and was finally moved to another room in the main part of the original property that aligned more with the website description and my expectation (room 101.) Meant an unnecessarily stressful start to the stay and given that the hotel was almost empty, unclear why they didn’t just give me the right room when I first checked in.