everything was wonderful. eduardo, at the front desk was fantastic! everyone was so incredibly kind and helpful. wonderful experience! Great breakfast! Secure parking. everything was perfect!

I couldn’t find a thing if I tried! I’m

excellent

nothing included such as breakfast or 3 meals options

breakfast

nothing

the staff was very helpful

nothing

Excellent airport shuttle services, clean accommodations, good breakfast buffets and dinner selections.

Booked executive lounge but lounge was closed during our stay due to deep cleaning. There was no sign and had to contact reception who was unaware of its closure. Eventually room service provided snacks and beverages in our room. Servers in El Patio need more training. Requested bottled water for dinner, waited 15 minutes, watching later arrivals served earlier. Finally had to walk to server to get the water. There is clearly a lack of communication and training which when corrected will make this hotel a better place to stay for discerning travelers.

I enjoyed the safety of the hotel. Also, the food was amazing. The staff was polite and worked with our group. The free transportation to and from the airport was impeccable. The drive was very safe and cautious.

I didn't like that my key that control the lights was removed a couple of times, which deactivated my key to my room. I also couldn't get my television to switch to English. I just wished we had a microwave.

So luxurious for a great price, airport shuttle and assistance with taxi the next day.

Nothing!

Nice hotel with all the modern comfort.

The bed was a bit small for a 5 star. They might have sold a single room for a double at a cheaper price.

the location

no valet

Great location: close to the airport. Big and clean room Great spa area Big variety at breakfast Friendly and helpful staff

The staff were excellent especially Ginella, Anthony and Emily. They went above and beyond to help and accommodate us!

The smell in the hallways was terrible. Too sweet.

Everything

Nice experience

The breakfast was first-rate. Also, the welcome drink was a great surprise. The room was very quiet - not something that can be said for many hotels in Guayaquil.

Service

The breakfast was not included, so I had to pay for it when I was checking in, at night there was a party and we could listen de music on till our room

Good location only over night after trip

Noisy air conditioning