Karon Phunaka Resort

Staff were incredible , the experience with the lift cart .

Stairs , 3 people in 1 room and we were given 1 towel

The rooms the pool

Nothing it was good

Everything

Breakfast was good, and the spread was decent and sufficient for the stay. However, our experience on the second day was disappointing. Since we had an early plan to visit the island, we requested a packed breakfast, but the restaurant staff appeared very reluctant to accommodate the request. In particular, a staff member named Joe was quite rude in his interaction. The experience was upsetting, especially because my young daughter was asked to throw away the noodles from her plate, which felt unnecessary and insensitive. Overall, while the food experience was good, the service in this instance left a poor impression.

The behaviour of a staff member named Joe was rude and insensitive. What was most upsetting was that my young daughter was asked to throw away the noodles from her plate, which made the experience unpleasant and unnecessary. Better customer handling and a more accommodating approach would have made a significant difference.