Hilton Mumbai International Airport Hotel

Hospitality

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I had such a wonderful and peaceful stay at the Hilton. The hotel is very calm, and the staff are incredibly kind, attentive, and caring. I truly appreciated staying here just before my return to France. I absolutely do not regret my choice. Everything was perfect, from the service to the room, and I could really feel that the entire team genuinely cares about the comfort and well-being of its guests. Thank you, thank you from the bottom of my heart for this beautiful experience. ❤️

Ambiance

Staff flexibility

Location was close to airport. That was the only highlight

Everything else. Service especially at breakfast were pathetic. The supervisor was more interested in getting the staffs to harass guests for google write up /review instead of providing services. We stayed for 3 nights and had to wait long hours just to get a cup of tea . Service was utterly horrible. They were more interested in servicing westerners who were obliging on google reviews. Pathetic attitude for a 5 star hotel chain like Hilton. Teaspoons were not provided.. everytime we had deserts or coffee we had to request teaspoons and that took ages to come. The rooms look dated and needs refurbishment. was not value for money at all. We got harassed again during checkout to write positive review about their service. That seem to be their main KPIs Will never recommend this place to anyone.