This hotel could not be faulted, we stayed for 2 nights and then decided to book another 2, unfortunately we had a emergency and needed to cancel the second booking, (family issue no fault of the hotel), the night manager and reception staff were amazing and cancelled the booking with no charge. Food was very good, something for everyone's tastes. Room was clean with a good view of the pool area. Staff were pleasant and professional and attended to all guests very quickly. Excellent value for money and I would highly recommend this hotel. Thank you

No issues, everything was excellent

It was good experience

Nothing

The staff don't know any thing about 4 or 5 star hotel . The deal very bad and ingnorat . They are not professional . The don't now any thing about hotels service as a job . They spake on the phon all the time in restaurant . They eat and drink near gests .the don't do thire job in a good way . Even they look in a bad way to every one . The hotel is very derty not clean . The room are very bad and smil bad . The doors are old and dameged . Bathroom look very bad and if i made shower it's bloock down and remain on the floor . The bed is very old and smill bad . And lenjeri bad and old . Abslutly every thing was disapointed . The price was cheap . But better 2 star hotel with this price than this hotel which desirve no star . Abslotly no star

The pools and slides were great fun and well kept and clean! The property was clean also. The tour desk on site was great we loved our desert safari! Also tried the fish doctor spa by the pool. Can’t say enough good things about those.

We skipped the meals often, the people were pushy and seemed to not understand the concept of a line. I think the hotel could control this by simply putting up some railing or rope along with a few staff to direct traffic. The property is off the beat and path but everything you need is there.

the resort was very good. all staff was very halpful espacilly MR AHMED HALEEM FOOD DEPARTMENT HE WAS SO FRIENDLY ALSO MR GHALY FROM RESPTION

TOO MANY PEOPLE AT THE RASORT TOO MANY NOISE

first of all, the property is overbooked. it looked busy everywhere. Also, the people there are very loud and for the Europeans, we have a restaurant and swimming pool aside because apparently, we can not be around the Egyptian people. the staff doesn’t leave you alone at the swimming pool, they are trying to flirt with you or sell you something, it was really harsh some of the time… very uncomfortable!! about the cleaning. there is no cleaning in the rooms, it was gross. I would not recommend this hotel to anyone!!

Hassan the champ at reception Very professional guy Excellent service Apart from that this resort is for family with kids Room Is good but facilities are not European standard Good value for money though

The pools are clean and also monitored with a sufficient number of rescue teams. The room's view of the pool area was very good. Aqua park was very clean and entertaining. The shore area was clean and well organized. Kids games are maintained regularly on a daily basis. The dancing team was marvelous and very entertaining.

Called the reception several times to change the lamp but no one answered. Restaurant management is very poor. One of the restaurant team embarrassed my kid infront of the random line.