Renuka City Hotel

Great location in town, friendly and helpful staff, spacious, modern and comfortable rooms, an enclosed shower that doesn't get the whole bathroom wet, and a rooftop swimming pool and bar, what more could you ask for?

Location is more convenient for travelling to adjoining areas including Galleface, Fort, Bambalapitiya and Wellawatte.

Even though the location is more convenient for many activities and transport to nearby areas, this area is frequented by scammers in the name of three wheel drivers. We had a couple of encounters with these men while we were staying at this hotel. The porters in the hotel were a bit unprofessional as they talk loudly along the coridors and come and go all the time rather than having a set time for their routines. Restarant food quality was not up to the standard expected from a well established hotel which has been in business for several decades.

I liked the rooftop pool, it had a good view overlooking the ocean, especially during sunset. Location was convenient by taxi, car or bus. They were able to accommodate a late check out

My room had cigarette smoke scent even though it was a non-smoking room. I was only there for 1 night and didn't bother providing feedback.

We have had a great couple of weeks travelling around Sri Lanka. Our final stop was Colombo (12 March 26) and unfortunately we experienced the rudest hotel staff ever at this hotel. It is certainly the ‘Fawlty Towers’ of Sri Lanka! Clearly this hotel does not train its staff in customer service at all. At checkin we were not acknowledged, the man on the desk did not say hello and we had no idea if he actually planned to check us in. When he ‘finished’ he just walked away and I had to ask him from across the room if he had completed our checkin!?!! Check out was just as bad, no hello or questions, just rudeness. We needed extra bath towels, 4 phones calls over 4 hours and they finally arrived. The saving grace for this hotel was the food in the restaurant and the staff there, both the food and staff were great. Perhaps the staff watch Fawlty Towers videos for customer service training? Thankfully the rest of our experiences in Sri Lanka were nothing like this!

You seriously need to train your staff in customer service and communication, there are no excuses for being so rude.