Lime Tree Hotel

great location. friendly staff. large, clean room.

reception has limited hours - including a lunch break

Its location was great. The room was nice. The gallery was great.

The upper level door did not close easily and was mostly unsecured. It also would have been nice to know that there was a parking lot above for the second floor rooms.

It had so much space, was bright and quiet and the location was amazing.

While it was clean in all the ways we would need, it could use some cleaning to get rid of cobwebs etc inside (eg in the bathroom).

The breakfast and the breakfast staff were good. The bathroom is good and the room was big. Location is good.

Stayed here on my wedding night, I’m local to Fort William but wanted to have something special on a special day. Was disappointed with the customer service. I had put in my booking requests it was my wedding night and had told the staff when I arranged to have my mum drop off my luggage that it was because it was my wedding night. This wasn’t acknowledged AT ALL not even by the night receptionist when me and my husband were stood in front of him, literally in my wedding dress. Not a single congratulations or even a smile, just awkwardly asked what time we wanted breakfast. There was nothing in the room about it either. It’s just a bit crap when you’ve paid £300 to stay down the road from your house and there’s nothing to make it feel special at all. I wasn’t expecting rose petals or anything but just some acknowledgment and maybe a smile. I felt like all the staff apart from at breakfast were really awkward, it doesn’t reflect the price point or the look of the place at all. I had grown up thinking the Lime Tree was one of the nicer hotels in Fort William but sadly my stay didn’t reflect this. The decor of the room was also a bit tired and the bed uncomfortable.