The only thing that gave away the age of this hotel were the conventional metal keys and keyrings, instead of card system. It’s a huge hotel with in-room yutaka and the room was spacious. we loved the lakeside location (great for watching summer fireworks) and the footbath right by the lake. international buffet breakfast was wonderful!

the staff struggled to communicate in English but most of the information were available in English in print so we were fine.

Hot spring is awesome.

Nil

We stayed at this hotel for 1 night only and have regretted it ever since. This hotel definitely is worth, at the very least, 2 nights stay. We also loved the breakfast and the myriad of choices available during the breakfast buffet. The onsen location are different for morning and night so try to stay longer so you can enjoy both night and morning onsen and also the attractions around the hotel and area. We had a short walk outside the hotel along the lake and really enjoyed it.

The room size is very good. We still have space to walk despite opening our luggage. The sink is outside the toilet which is convenient. However water tends to splash all over. The buffet breakfast and dinner is superb with lots of choices. The quality is also good. Very value for money. The onsen on the 8th floor is beautiful. A must to visit.

The furnishings is a little dated but the facilities n food made up for it.

Friendly, helpful and professional staff, great view from the room and stunning view from the rooftop Onsen.

Booking.com should provide other, specific meal options. I would have selected a different option to the buffet, as this was not a pleasant experience. Some of the food looked okay, but much of it was fairly unappetising and not representative of the proud food culture that is present everywhere in Japan. It was a mix of domestic and internationally-inspired dishes, but none appeared to have been prepared with much care or attention to detail. Admittedly, when I booked, I was surprised at the cost being relatively low for a half-board stay, so I should have guessed quality may have been an issue. Unfortunately, the experience was further marred by the aggressive rudeness of many of the othe diners, who didn't seem interested in waiting their turn for food options. In the end, we gave up and got dinner from a nearby convenience store.

The room was accurately described in the listed photos. Neat and clean.

Very nice onsen hotel located right on lake Toya. The staff was very nice and helpful even given the language barrier, the rooms are spacious, clean and comfortable. You have lots a nice ammenities like towels, robes, toiletries, etc. Our room had a lake view which was nice and it was nice to have breakfast included. As for the onsens they were great; there's one in the basement and one on the roof, they switch the times once per day so that the men and women can both experience the nice views from the onsen on the roof. Which I appreciated.

Nothing negative to say to be honest. The only slight down side is that the times for the men to go to the rooftop onsen is from 3:30(AM) to 10AM. But breakfast is at 8am or so, so for the men to enjoy the rooftop onsen you'll have to wake up very early, or squeeze in a little time after breakfast.

The breakfast was good, wide and good spread.

The wardrobe is not clean enough. Too few hangers.

the view from our room and the onsen were both perfect! Food was really nice, staff are all super helpful and friendly. location is convenient, but if you missed the hotel shuttle booking and have to travel from the bus terminal. It will be a bit hard to walk on the snow with luggage

The location was very good. View of the lake, when not in the midst of a snow storm, was great.

The beds were not that comfortable and the rooms felt a bit stuffy.

The onsens were good, but the upstairs one were better than downstairs. Food options were good as well, with an emphasis on regional produce (Hokkaido focused). Good selection in the gift shop in the lobby. Well situated café with a lakeside view.

As with many hotels in the region if you stay for multiple days you get bonus food which is good, however we had no choice in what food it was and I was served food I was allergic to each day.

Outdoor onsen baths. Excellent buffet and lake views

No laundry facilities

like the spacious and very comfortable room

when booked half board room, there is no any information to state the dinner service has cutting time requirements . so when arrived around 21:00pm to unlucky missed the dinner (which was last order at 20:15 and end 20:45) and also didn’t get refund or replacement for the missed dinner.