The property was very clean. Upon arrival the front desk staff was very nice and accommodating. The breakfast wasn’t that great. Even going 15 mins after breakfast started, it was cold. Majority of the staff was really nice. We had one waiter that seemed to have a attitude everyday. Besides having to pay every time you used the shuttle, overall the stay was great.

Excellent staff and clean rooms.

this is where the flight attendants and pilots stay. Very nice pool area and resturant. food is excellent

It was a nice enough place, very North American.

I don't like the price gouging for a 15 minute ride to airport or for breakfast. Most places in north America these are included in room price.

beautiful pool and grounds. great restaurant and bar!

little dirty.

the pool is nice

the room was okay but a bit damp. food wasn’t great. I was woken up in the middle of the night by a drunk man knocking repeatedly on my door. make sure you stay on the second floor. also the staff didn’t confirm my airport shuttle and I was lucky other people arrived at the same time otherwise I don’t know how I would have reached the hotel.

good proximity to the airport, nice to have a shuttle and the restaurant was very good.

nothing

OMG, the beds were amazingly comfortable. Nothing compares to a good night's sleep when you are away from home and the Best Western Hotels across the world have the most comfortable beds on the planet. Great staff and customer service are just the icings on the cake.

The parking lot is a little tight if you're driving a larger SUV but other than that this hotel gets a 10 out of 10.

safe location and staff very helpful

We just stayed for one night while in transit home. They have a great shuttle service to and from the airports. All staff were very friendly.

Restaurant food is not very good and definitely don't order poached eggs! They were horrible, watery and tasted like vinegar.

Food was great..clean ..lots of construction but a good job to keep that separate.

That I didn't stay longer.

Love the hotel atmosphere and the location.

The "buffet" was really bad. For 30 bucks a person not worth it in any way. Zero hot water the entire time we were there.

found a large cockroach in the bedroom

restaurant menu looked impressive but when orders were placed half of the items were not available

the hotel was very nice inside and clean and updated.

The hotel rooms and pool were clean and inviting. The staff were always helpful and accommodating. The food was very good. The concierge was very helpful in arranging a tour of nearby Maya ruins and the zoo, which is really a wildlife refuge.

There was difficulty in operating the television. The location was on a busy street and not near the city center, so there was not much to see in the area.

Great location, nice and fun swimming pool.

Easy to find.

Found desk staff to be surly and unfriendly--seemed annoyed when checking us in. For the price, rooms were below average and the restaurant food was disappointing. With only a week in Belize and better experiences elsewhere, wish we had tried somewhere else for our one night in Belize City. Even charged above the listed price for a taxi set up via the hotel to get our rental car. Hard pass next time.