Hotel Roseg-Gletscher

Posizione, vista, pulizia

Colazione con pochi prodotti locali

Location

- Swiss hospitality was lacking . - For a family of 4 - there was only one bottle of water and that too sparkling. - - our booking said Garden facing room but it was not provided - we did not bother to complain as we were in too good a mood and enjoying the location too much and did not want to spoil our mood.

Posto magnifico. Camera essenziale con bagno in comune, piccolina ma molto intima e raccolta, con una splendida vista sulle montagne. Dormito molto bene. Abbiamo cenato al ristorante, tutto perfetto.

Il bagno in comune è piccolino ma comunque funzionale.

Our stay at the hotel started well — we were welcomed kindly and the location is truly beautiful. I would especially like to thank Mr. José and Mr. Daniel for their kindness and professionalism throughout our stay.

However, our experience was seriously affected by a very unpleasant incident. Around 11 p.m., loud music could be clearly heard in our room, making it impossible to rest. The noise lasted long enough that I went to the reception to ask for help, but there was no staff member there. I waited without any assistance and returned to the room, still unable to sleep for a long period. Our group had been awake since 6:00 a.m., and after a long day of traveling we simply wanted to rest. The next morning, when I reported the situation at checkout, I received a brief apology but no explanation for what had happened. Before posting my review here, I wrote an email to the hotel manager asking for some answers, but they have not responded in 24 hours period. For a hotel of this category, this kind of disturbance and lack of support is unacceptable. Unfortunately, this situation had a negative impact on what could have been an excellent stay.