Location was great. Very close to Victoria station.

My room was next to the elevators which did create noise during the night.

Location

Rooms are Very tiny

Small room but more than enough for a short break in London and extremely well positioned only few minutes from Victoria station and Buckingham palace.

comfortable, great location. pleasant staff

the linen was nice and clean

the rooms are far too small for a couple, ok for single room occupancy

good location, personable staff and a very clean property

the Wi-Fi was inoperable for most of our visit, it was only working the last two days .

The location was good - proximity to the things I needed to be close to was why I selected the hotel. The staff were very friendly, and the WiFi was excellent.

I found that the room was quite grubby. The floor had crumbs and other debris from previous inhabitants - including some hairs in my mug which wasn't a pleasant discovery. A smaller gripe would be the lack of window - no window for natural light or ventilation - I suppose that comes with the location, but for £200 a night you'd hope for more.

The location is excellent. The rooms are small but have everything you could possibly need for a weekend away. I would 100% stay here again.

Staff and location where top notch.

The sink wouldn't drain. The shower flip flopped between freezing cold and scalding hot randomly There is absolutely no hint of privacy whatsoever in the glass walled bathrooms in the rooms. It was very uncomfortable

Location

no complaints at all

We were sadly unable to form a good opinion of the property because my paraplegic fiancé experienced a medical emergency resulting in a coma before our stay. We had originally booked for May 29, 2022, but he was taken to the hospital May 9. As I messaged and called from the intensive care unit, we were denied a refund based on the room type, although I explained our situation - the fact that we could not travel internationally and were unsure if my fiancé would survive. We were offered the option to rebook within the week, or be cancelled without refund, which of course was impossible. Finally, after multiple calls and emails, we were given the option to keep a sort of placeholder reservation for Jan 2023. That date came and went, because though he thankfully survived this ordeal, he is still in the process of his ongoing months-long recovery and a trip to the Z Hotel has been last on our minds. It doesn’t seem possible to write a positive review for an establishment with policies that treat disabled patrons and their families this way during life-threatening emergencies, however politely they worded their emails. Since the priority of the hotel was receiving payment for our unusable room while we experienced a truly harrowing period in our lives, it seems they succeeded because we’ve paid them in full. Sincerely hoping this feedback brings awareness to the ways policy could improve there. Included picture with his permission of our stay in ICU, and some of our email correspondence through booking.com.

We were sadly unable to form a good opinion of the property because my paraplegic fiancé experienced a medical emergency resulting in a coma before our stay. We had originally booked for May 29, 2022, but he was taken to the hospital May 9. As I messaged and called from the intensive care unit, we were denied a refund based on the room type, although I explained our situation - the fact that we could not travel internationally and were unsure if my fiancé would survive. We were offered the option to rebook within the week, or be cancelled without refund, which of course was impossible. Finally, after multiple calls and emails, we were given the option to keep a sort of placeholder reservation for Jan 2023. That date came and went, because though he thankfully survived this ordeal, he is still in the process of his ongoing months-long recovery and a trip to the Z Hotel has been last on our minds. It doesn’t seem possible to write a positive review for an establishment with policies that treat disabled patrons and their families this way during life-threatening emergencies, however politely they worded their emails. Since the priority of the hotel was receiving payment for our unusable room while we experienced a truly harrowing period in our lives, it seems they succeeded because we’ve paid them in full. Sincerely hoping this feedback brings awareness to the ways policy could improve there. Included picture with his permission of our stay in ICU, and some of our email correspondence through booking.com.

It is very clean, and the staff really attend to your needs

Do not book a room without a window!!! After having a shower, it will feel like you are in a sauna. Although the staff gave us a fan, it was still not enough

Location. Super near to main train/bus stations.

The bed, toilet and room are very small despite paying a little more for the window units. We cannot even open up our 2 big luggages at the same time. Me/Hub kept kicking each other on bed due to lack of space.

No breakfast

We were in transit the hotel was perfect for our requirements

2 minutes from Victoria Station. Really easy for metro, buses and train Station. It was clean and comfortable.

The price was high for what you get. I took it because I had to book at the last moment.

My room was literally a cupboard. It was like staying in a caravan. No window..but the actual size of the room was shocking for £280!!! This hotel needs a word with itself and stop ripping people off. I’m sure the other bigger rooms were ‘ok’ - but never stay in one that says no window. It basically means you’re in a cupboard….

Room was in great condition

location

bedroom was tiny and in basement so the nose from all the internal hotel pipes / heating etc was unbearable

Very good for what it is. Very small room with good hotel features. Good bed. Good shower. Just too small for a large person like me.

Fantastic location for Buckingham Palace, Green Park, and other top tourist attractions. Really friendly and helpful staff. Food, although limited was good. However, a windowless room with hardly any room to move made it feel like I was in a cell! You can't tell what time of day it is or what the weather is like! No fresh air, so the smell from any food you keep in the room lingers and adds to the negative environment.

The size of the room and the lack of windows means it's really only suitable for one night, or two at most!

location is great

the room so small, about the size of my bathroom at home. mattress only about 3” thick, very hard bed.