The staff was extremely helpful. Came out to help with parking and walked us around the entire hotel explaining things. The private and mens/womens only onsen was wonderful. It is very traditional Japanese from the rooms and breakfast so be prepared. We loved it. The Snow Monkey park is very close but get there by 10 am when the staff whistles for the monkeys and before the crowds get too much.

I loved the location, the style, the staff, the room, the food and the onsens

The outdoor onsen is amazing with the special part of being able to book privately during the night.

Nothing actually.

The outdoor bath was very pleasant and it was nice that they allocated private time slots for each guest room. The room was fairly spacious and clean and resembled a Ryokan. The staff welcomed us well and were polite.

Our room had no towels or tying rope for the yukata (the traditional Japanese dress you are supposed to wear after showering and to breakfast). I tried to tell the hotel staff but the front desk was closed. I looked around the whole hotel and there was absolutely nothing I could use to dry myself, so after using the bath in the evening, we had to use the yukata to dry ourselves and go back to our room in the soaked yukata. We also couldn’t wear it to breakfast as it was wet. This was the most expensive hotel room we booked for our Japan trip, and unfortunately this experience tarnished our stay. In the morning at check out I explained the situation and they paid me ¥2000, I do wish they offered a slightly larger sum or another type of payment considering the hotel room was ¥24000 for two people.