朝食が美味しかった、駅近が良かった、スタッフが良かった、カードキーが便利、全体に良かったです。(自転車🚲を利用出来有り難う) リピーターになりました、他の方々に勧めたい、

テレビ📺の向きが悪い(部屋を大きさからあのTVの大きさは不要)、EVの動作が悪い様です、

朝食時はバイキング形式にも関わらず、お忙しい中、車イスの私に付きっきりで朝食の配膳に終始して頂き申し訳なさと共に感激でした。 スタッフの牛越様、本当にお世話になりました！

バスルームへの段差が高いので、足の不自由なお客様限定でも良いので高さ10センチくらいの踏み台があれば良いと思いました。

Good location, close to the station

Room a little old.

Staff were some of the most helpful staff I have encountered, at least in the month that I had stayed in Japan (by the time I left Matsumoto). I had a bit of an issue with Japan Post and staff was kind enough to let me use their front desk phone for about half an hour while I tried to resolve the issue. (the issue was, in the end, resolved) When I felt a little sick after my 3rd night, cleaning staff were very much understanding and gave me time to recover. Everything, and I mean EVERYTHING, has been retrofitted from seven years ago (2016). Carpet on the walls in the elevator? Nope, gone. Airconditioning units in the rooms? Still nothing (built into the wall), but the aircon actually works. Keys? Nope, key cards! Ario across the street? Nah, that's Alpico Plaza right now (since 2017) and the only good thing about it is the Bookoff Bazaar. Food Court was changed as well, since it no longer has small restaurants or snack bars. Back to the hotel: they changed the restaurant and the food offered during breakfast. I went to my old floor, 4th floor, checked out the vending machine room and found that they fixed the door. It no longer slams shut like it did 7 years ago. Cleanliness? Nothing to complain about. Comfort? My last night, I opted for the whole "take a free shuttle bus to a hotel they have a deal with and take a soak in the hot springs there". It's not a hot springs per se, but the baths are nice and hot. Too hot, even. 40.5 lukewarm?

The post office was a tad bit far away. Still within walking distance. Nothing to do with the hotel, though.

Wifi kept dropping.

Location. It's right beside the train station and the bus center is jus across the street. Breakfast was good.

Nothing in particular.

The room was clean and cozy. Free hot and cold drinks are available in the lobby.

The breakfast was a slight disappointment. The menu included rice, sauce, soup, fish. If someone likes a sweet breakfast, they will be disappointed.

The location close to JR Matsumoto and be easily found. Walk from the front of the Train station and you see the hotel in your right handed side The hotel is very clean Staffs are very nice The hotel provides beverages for the guest during 15-24.00

Breakfast is very simple and have less choices This hotel use automatic machine for check in and check out that takes time and quite complicated for some guests The staffs sometimes have problem in English communication The space area in the room is not appropiate for 2 suicases Bed position is not easy for the guests to approach