The Fern Residency Mumbai, The Acres Chembur, Series by Marriott

The breakfast spread was fresh and elaborate. The rooms were clean and decent.

The food served at lunch and dinner was sub standard, the in-room dining was disappointing

excellent spread and tasty with the F & B staff exceptionally nice and helpful

rooms could have better storing facility like drawers etc for keeping clothes and other personal items. the bathroom size is a bit small for liking, but otherwise the exceptional service levels make up more than for the shortfalls

Great pool gym facilities. Chef was great for myself a la carte meals non spice

The sustainability role that the property is targeting. The cleaning staff was very friendly.

The customer was not received as per the standard protocol of the hotel industry. The cost appearing during booking and the invoice showed different amounts, which creates deficits in trust and transparency. The absence of a Chauffeur for unloading and loading. I had to do it myself with the help of the security guard. Even if the third member was part of the package, I had to engage with the property to keep the bed for two consecutive days. No proper response during the first day breakfast, and they take a longer time to replenish the emptied bowl.