RACV Cape Schanck Resort

The surroundings are beautiful and gave us opportunites to walk around outside and enjoy the amazing grounds and views.

I felt that at the breakfast area - which was busy - the room was understaffed and used dishes were left at the tables. The staff appeared overworked and stressed. The coffee machine was insufficient to cope with the numbers.

We had an incredible stay. Our room was spotlessly clean, incredibly quiet. The kids outdoor play area was great! We also enjoyed the swimming pool and underground parking. We highly recommend this hotel to anyone visiting the area and will definitely be back!

The bed was on wheels and was moving the whole time. The wheels could not be locked. I checked with the staff as well.

Ocean view room had an amazing view, the restaurant was fabulous.

We stayed in an ocean view room. Indeed the view from the room over the greens and down to the ocean was excellent, and being westerly facing it received the last of the light.

Room service was not possible for the ocean view rooms. The beds were hard, the couch very bad for ones back and the furnishings generally very dated. My 15 year old daughter commented that aside from the view it reminded her of the room where her Grandmother lived which was in a nursing home. We returned at 3:30pm the first day and found the room still not cleaned. On phoning reception I was advised that cleaning could be as late as 5pm and that vacating rooms had priority (our room wasn't ready when we checked in until close to 3pm). Moreover throughout the day the passageway was cluttered with linen and cleaning equipment and rubbish which was appalling (see the photo). Frustratingly there is no EV charging at the ocean view rooms, one has to drive to the main building, for this and for access to all the facilities. Finally, on checking in we received no information about available facilities (restaurants, pool, gym, tennis etc), I felt like a second rate guest.