Tutto ben servito. Le camere pulite, il personale molto cordiale, i servizi dell’hotel super eccellenti!

L’emplacement Le mini spa

Vraiment pas au niveau en terme de rapport qualité prix Chambre petite Pas de pantoufles ni de peignoirs pour le spa Les serviettes très petites

Muy moderno, habitaciones amplias, cómodas y con buena vista.

Es una zona no muy turística

Gute Lage an der Subway u d super Frühstück

Keine Toilettenbürste, Zimmer nicht sehr sauber, jeden Tag alle Handtücher gewechselt. Zimmermädchen hat nicht verstanden das wir 2 Zudecken wollen, jeden Tag wieder abgedeckt und die letzen 2 Tage musste ich ohne Bezüge schlafen

Gentilezza del personale

Nulla

Ottima posizione vicino alla metropolitana, colazione buonissima e varia, personale disponibile e pronto a consigliarti.

Nulla.

The location was good

I just felt like the hotel was all over the place. Fire alarms, changing of door cards. When we arrived they gave us the smallest room for three of us even after I called and explained what we needed. The staff in the restaurant/bar are incredibly rude. It’s more of a 3 star hotel

Habitación perfecta, instalaciones muy cuidadas y desayuno fantástico al puro estilo ingles. la ubicación es buena también equidistante de Waterloo y Blackfriars

Die Lage, der Pool, teilweise das Personal

Zimmer war anfangs nicht richtig gesaugt, Verklebungen im Bad und auf Beistelltischen, Keine Bademäntel, die Kartenzahlung war problematisch, die Rechnungen wurden gesplittet dadurch sehr unübersichtlich, Rechnungen vom Restaurant auf‘s Zimmer buchen war kompliziert, Zimmerkarten falsch kodiert

Perfect location. Clean room.

Our stay was marred by a persistently disturbing issue. We encountered a serious problem with our toilet, which got blocked in the morning. Throughout our visit, we were troubled by an annoying gargling noise emanating from the bathtub drain, which persisted every day, both during the day and night, causing disruptions to our sleep. Additionally, there was a high-frequency noise originating from the hotel plumbing system that further contributed to our discomfort. Despite bringing these issues to the attention of the front desk on multiple occasions there was no resolution to the problem. This lack of action left us quite disappointed and frustrated during what was supposed to be a pleasant stay.

Using the pool was a benefit the next morning, bed was super comfortable.

Reception staff told us that because we "checked in late" we would have to have a special access room.

Reception check in lovely Italian Man( sorry forgot his name)…position ….Great Breakfast.

Asked many times(e-mails, calls) to order champagne for room( my wife’s 50th… Gave up trying …. THEN 1 hour after checking out after 2 night stay received e-mail asking…my Wife’s name so they could order a card, cake etc!! 😂😂… sweetener in room( first night) not replaced..( I am diabetic).. so none for coffee…..two waters first day one the second…called reception several times to order breakfast no answer at all…expected better

Sehr gute Lage, in der Umgebung sehr viele Möglichkeiten zum Essen und Trinken, U-Bahn-Stationen.

Speisesaal beim Frühstück sehr laut und überfüllt. Keine schöne und entspannte Atmosphäre.

*Staff - provided us with free drinks as it was my partners birthday *Bar right at the bottom and the location was great to walk over the bridge to London attractions *Tube station is about 2 minute walk *We had reservation at the Hoxton SeaBird - 1 minute walk with amazing restaurant and vibe

Nothing

Great location. Comfortable rooms and helpful staff.

It was nicely maintained and very clean

Nothing

Nice staff, room and breakfast

The TV was not a smart TV! Had to watch terrestrial tv. Not been anywhere for years that didn’t have a smart tv The double bed was two singles so the was a crack down the middle.

I liked having the pool / whirlpool, and appreciated the fact that they found me a room slightly early given I’d flown overnight

The do not disturb signs are designed in a way that they keep slipping off of the handles, so a maid tried to enter my room and woke me up. They fell off every single day of my stay, and I saw those of other rooms on the floor. Redesigning those would be great.

Our room was so quite and dark. Allowed a good nights sleep

Shower screen that turns on and off is not really suitable for a family. Even with it on its still reasonably transparent.

The rooms were lovely and modern. The in house restaurant had a great selection of items. The hotel was conveniently located for travel into Leicester Square and the west end.

We had booked a slot for the pool. We weren’t told that we needed a separate access card for the changing rooms so that was confusing. Also the jacuzzi or ‘spa pool’ was not heated which was disappointing. Most of the lockers didn’t work even though we followed the instructions posted on the front.

Staff were very friendly and helpful

The internet connection was absolutely terrible throughout our stay. Wifi was working but their uplink provider was bad. Also services like Netflix wouldn't open as a result but we were out most of the day so didn't complain. 2 days before leaving I had some work to do and had to wait a few hours to download some large files. Spoke to the reception and they tried to help by speaking to their provider but nothing worked by the time we checked out. In terms of cleanliness, the room could have been better... the bedsheets weren't changed even though we were there for a week and just generally you could tell the cleaning was very superficial.

An absolutely perfect location for exploring London. Incredibly close to the Shard, London Eye, London Bridge and Westminster - With excellent connections to the Underground and the National Rail. Our room was very comfortable and pool were lovely. The restaurant served delicious food on both occasions we ate, once in person and once as room service. Hotel Staff went above and beyond to assist us, especially the Wonderful Reception Staff even helping us secure an early check-in for our very tired toddler daughter after an early flight. We cannot thank them enough! And we will definitely stay again on our next visit 🙂

The phone in our room didn't work .but otherwise all was perfect

it was a good location.

it was lovely and very comfortable! the staff were great - especially the man who checked me in. very friendly. the bed and the pillows were amazing… we had the best sleep.

the swimming pool was very cold not suitable for my baby at all.