- The location of my room was perfect: second floor, very close to the quiet pool, spa and the beach because the room was facing the ocean. - The staff for the most part were amazing. - The food was excellent. - The staff at breakfast surprised me with a birthday cake and song. That was the highlight of my stay.

- WiFi connectivity for the last couple of days in my room block was very bad. It kept disconnecting every 10- 30 seconds on my phone so I had to leave the room to go to other areas in the hotel. - While checking out, the staff who handled my check- out process was unfriendly and became rude when I insisted that he gives me my change in its entirety (I settled my bill in cash) because he acted as if I don't own a calculator to verify how much change I ought to get back and he wasn't going to give me all of it and instead quoted for me what he would be giving me instead. When I was giving him the extra Kshs 1.5 he gave me, he said "I don't want it, keep it". Respect for guests goes a long way. It's not like he paid the bill for me so his attitude was completely uncalled for!

very welcoming staff, kids activities, safety, good food

the kids ozone Centre is not well equipped

Breakfast was great, having a mix of Swahili foods, Indian food, and English breakfast is great. The activities planned over easter kept me engaged in the hotel. Spa treatment and yoga were great

Lido restaurant was under renovation, it's always a great place to get seafood which I missed on this trip.

Far from the 5 Star rating.

Breakfast and facilities are great

The hygiene of the bathroom is so so and its not possible to go to the beach without being bothered...

Frequent traveler, the beach n meals, scenery n weather

That they payed attention to my special occasion and even gifted me.

The waiting period at the reception before going to the room .The attendant lecturing us i stead of briefing.

Excellent hotel with great staff and dining.

Over run with too many people… extremely busy hotel due to conference delegates. Not ideal for a relaxing holiday

Better rooms Less busy Better customer service

Breakfast was good with a good variety of foods.

Cumbersome security checks at the gate.

It was a nice environment, staff , visitors , smooth parties . Nice swimming pool

Food not good Beach ⛱️ not well organized

expensive with lots of facilities and great sea food. the staff where very cordial.

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everything was amazing but most especially the service by all staff who were warm and friendly

our room was mosquito invested when we just checked in.However,after we complained the Hotel staff sprayed the room and it was fine afterwards.

The staff went above and beyond the call of duty, they are friendly and helpful. The food was superb, a fantastic selection from around the world. The room was spacious and immaculate, the grounds are beautifully kept and the facilities were excellent

No complaints from us