Facilities

Nothing

The service was great, such a pretty location. Great main pool and bar.

Hotel is very outdated now. The pools around the hotel (not the main one) were fairly dirty but the GC had just had a lot of rain. Seafood buffet wasn't very big for the price.

the pool outside our room was an eye sore, in desperate need of a renovation

the pools

location was good with restaurants close by, unfortunately weather wasnt the best for beaching. however pool and lush grounds were very enticing for a dip and to blow those cobwebs away. All in all a very pleasant breakaway

Location ambience

The room I booked per detail from booking.com is per below (Mirage Double Room with Two Double Beds and Resort View) But when I checked-in we just got 1 room with 2 double beds. I was not happy that way. Hotel said they don’t have that room available. So not sure if this booking.com issue giving wrong information about the room while booking or is that something with hotel. We had no choice but to accept as is.

The Pool and Pool Bar Staff, location and the beach access.

It’s a bit dated, needs to be refurbished a bit and a bit pricey.

Location Reception and pool area Breakfast

Bathrooms in reception ( outdated) Rooms and facilities (outdated) Room ( needs to be refreshed with paint and maintenance )

Beautiful old resort

Staff average definitely not 5 star just did their job

Buffet breakfasts and dinners, lovely pool with service from pool bar.

Rooms were too far from the restaurants and pool.

The property was exceptional.

The dinning was very disappointing. Evening a la cart had a poor choice and quality poor. Buffet was under expectations Pool side service could be improved.

N/A

Very disappointed Pool area disgraceful and in need of TLC

Boring food menu. No specials listed . Seafood buffet standard

Food menu could be more varied.coffee cups not replaced every day. Pool sunlounges reserved by other guests daily

location was good. close to the seaworld, beach

we stayed 3 nights, but they never clean the room or change supplements even though we requested numerous times. lots of bugs like mosquitoes and ants.

location was great, clean towels and made up room everyday. the free water was very handy and accessible especially on hot summer days. Access to beach towels very handy and accessible.

Unfortunately the room wasn't clean, upon arrival there was a dead cockroach in between the sliding doors, a spider in the bathroom and spider web in corner of room and lamp on side of bed. The carpet was not vacuumed to standard as there was a slipper under the bed. The security gate on the south side of the complex was broken and not working for most of the 6 days I was there. I did report this to the front desk and to the bar area. I think it just needs a few tweaks on cleanliness and some friendly smiling faces around the resort would help as well to get it back to the acceptable standard based on value. Overall the standard was disappointing compared to 5-8 years ago when I was there last.

The beautiful Sheridan Grande Mirage resort was exquisite. Perfect location right on the beach. The food was impeccable at the in-house restaurants - Breakfast buffet is a must do - even room service was amazing. Highly recommend the New York baked cookie with vanilla bean icecream as a treat. Staff were wonderful - friendly and obliging. Parking on site for $20 daily was so convenient. Rooms were serviced daily too. Fresh sheets and towels. Fresh towels by the pool also noting Pool was a lovely temperature too. Plenty of deck chairs and umbrellas available.

NA

Beach access and location.

It is so tired and in need of a renovation. The pictures of the pools and water features of the property are completely deceptive. For the entire resort they have one pool with more than 200 sun beds for all of those people. The pool is over crowded, soupy and disgusting. They had to close the pool one afternoon after a “code brown” (guest pooed in the pool) and there was no alternative to swim unless you can manage the ocean for more than half the day in 35 degree heat, it’s not good enough. Rooms run down and tired. There are not enough staff to keep the property clean , especially pool side and surrounding areas and so for a five star resort it’s really really under whelming and disappointing given the prices they are charging.

easy check in/out. staff excellent

nothing

Pool and various decking is in poor repair Check in was arduous lady took ages was unhelpful and he uniform w sloppy. Dust in the rooms on furniture For $650 per night the hotel is in desperate need of an ungraded

I loved the atmosphere, the staff were very friendly and helpful. The chefs were so obliging in the restaurant with dietary requirements. The pools and lagoons were beautiful to look across and the beach access is convenient. I also loved the water stations to fill up drink bottles with a strong sustainability message.

There was a bit of mould in the bathroom that needs a freshen up.

It’s an amazing property. Lots of space and beautiful surroundings.

There wasn’t anything I could fault

Perfect location and very peaceful

Our room needed a good air freshener and wish we could have opened the windows it had a smell like a damp old fridge

The location of where the beach was

Rooms were not tidy and facilities such as hot water kettle was old and there was rust in the bathroom

Location and layout

Bathroom sink needed to be repaired twice The resort needs some new paint and cleaning of windows and features

The buffet breakfast was amazing!!! The swimming pool was fantastic, we truly enjoyed the experience,

NA

The hotel is in the middle of nowhere with very little to offer and honestly, run down. An example would be the hot tub in my room’s washroom- It was worn out, the paint was chipping away and for the amount of money which was well over AUD $500 a night, I got nothing but disappointment all around. And also, I ordered room service. Fries were 11 bucks, but then they charged me an extra 8 for room service?

Front desk staff excellent and patient

Areas of hotel are looking tired.

View and the hospitality

Nothing

Excellent buffet breakfast, nice room and landscaping.

No gym or sauna. Could not believe there were no such facilities at a resort of this calibre and price.

Beds were comfy. Room service was great.

Room a little dated

Too far away

Staff unfriendly

Great location Well presented property Staff were very friendly , helpful and efficient

Bar area wasn’t very welcoming and comfortable to sit in a n an evening

The pool area and the views

The room was a bit too small