It's a beautiful property. Our suite was very comfortable and had a great view. Staff was generally friendly and helpful.

The room wasn't ready on time, which led to an uncomfortable and exhausted wait. Food was good but not great. Could have a better selection of wine and spirits. Not great value for money.

I can not recall names sorry but we met and dealt with several wonderful members of staff at the Sea Breeze. The lovely lady in reception who always has a smile and was really helpful, (I even asked your name and now I’ve forgotten sorry) you sorted out a room after our flight was cancelled and changed our taxi. The lady who makes our eggs and omelettes in the buffet area - she is always smiling and so welcoming. Such a joy to be greeted so warmly on a morning. ALL the people who have waited on us in every place- soooo many have been wonderul and it is truly appreciated thank you. Told you I was rubbish with names- next time I will take photos! Many many thanks for helping us to make the best memories ever with 3 generations of family.

We didn’t like the noise of the barking dog who woke us up very early every day. Plus seemed to know when we were having an afternoon snooze so woke us then too!

The variety of food was the best

The staff who didn't want to cooperate. Requested a room change and had to persist beyond the given excuses. The classic room in picture is not what it is in real, nor suitable for a family. Distinguish Ocean view from Ocean view front. Nothing distinguished that.

Enjoyable breakfast the children found foods they enjoyed and i enjoyed my stay, staff were always pleasant and helpful.

Dinner was always delightful, challenge was getting a dish young children would enjoy. but it worked out in the end.

Position by the beach.

Outdoor staircase

Location

Staff miserable, food average, beach bar cocktails shocking

The breakfast was pretty good. Everything was buffet style. The dinners were lovely. Bring some “resort dinner clothes”. I didn’t expect it was going to be required and ended up going into town for a dress. The men need pants and a collar for dinner. The staff was very very nice for the most part. The best part was there were adequate lounge chairs. We never had to battle for a place to sit. Also the drinks were strong- not at all stingy with the alcohol. The bed was comfortable , AC worked just fine

The bathroom door in our room was broken and was replaced with basically a white piece of plywood which you had to kind of get some momentum going to close and then hope you could pry it open when you were done since there was no handle. I mentioned it to the housekeeper but nothing happened.

location

service could be ‘reluctant ‘

The staff were amazing and the view was delightful.

The internet connection was very poor but everything else was really great.

beautiful beach and great views

our evening meal wasn't great. not many choices and we didn't really enjoy the food. Breakfast and snacks during the day was great though so we might have been unlucky

I liked the staff, some of them were very welcoming which is why I didn’t rate this place at a 1 or 2. You can tell the staff live their jobs and they genuinely care about the people. They remembered our names and they gave great suggestions for things to do off of the resort. The resort also had great dinner options, so that was good.

First, when we arrived, they charged us an additional $300-400 dollars for an extra person which was odd to me because I felt that they should have reached out to confirm that there will be two people instead of one given the fact that I requested two beds. Next, there were ants all around the room, even in my bed and the bathroom. On our first night, the shower was dirty with hair and other icky stuff as if it were not cleaned before we arrived. We were without any towels for two out of the three nights that we stayed there so we had to shower with our hands and air dry which was very uncomfortable for one of us who happened to be on their menstrual. They were great at making the bed but they can definitely improve in the cleaning area by making sure the shower is clean, making sure we have clean towels or any towels at all, and being more attentive to our requests, as it took them a couple of hours to come and unclog the toilet. I probably wouldn’t stay at this resort again but I do hope that they can improve in the future as they do have the potential to be better.

Good customer service

Internet not working efficient

location and rooms were great

dependant on the team member depended on whether you were treated with respect or not

The facilities were very clean, reception staff were amazing. Food was really good. Beautiful beach Nice pool Great drinks Accomodating service Kim at reception was the best The guys on the beach with the towels were really friendly Aqua terra staff were the best Marcia at the buffet breakfast was so nice

A couple staff at Starfish were not friendly. We felt we were imposing when we sat down at that restaurant and used their facilities. My mom had a bad fall at the entrance to our mahogany rooms as there was no signage to say "Watch your step" and she tripped on the elevated "lip" at the entry way. She hit her head and stomach super hard and had to go to the hospital. The manager was very helpful in trying to ensure she was taken care of though. There was no table to eat on as a family in our room Luxury Junior suite for the days we ordered room service. A nice table on the balcony would have been nice. Rooms need white noise as it was too quiet to sleep.

Felt very safe. It really is a nice property. Has greatttt entertainment. Food was fairly good and staff was truly great.

The mattress cover was dirty and bathroom not as pristine. I called and they cleaned it quickly and apologized. The room was not as big as I thought given pictures. Paid the amount cuz I thought of the size I saw.

The Staff is absolutely amazing

Beautiful