The hotel’s location on Penisula Papagayo is spectacular.

The checkin process was a bit disorganized. Because they were busy at the time of our arrival, we were escorted from the gorgeous open air lobby to an enclosed conference room. I was immediately disappointed. A 5 star resort should have a process in place for managing peaks in guest arrivals.

Amazing staff, beautiful property, great amenities

food quality was not consistent across restaurants

everything

charming place, promotes a relaxed time for everyone in there

The view was incredible. the rooms are nice and updated. most of the staff is helpful

construction everywhere. it’s loud and you can’t avoid it. definitely takes away from the experience ans with the high cost is frustrating. Also there seems to be a focus on weddings which is interesting. lastly because you’re so far from anything the resort only really offers private boat guide rentals which is pretty expensive. go down to the beach tho and rent a jet ski and it’ll be worth it.

Idyllic hotel nestled in the trees with a gorgeous eco-friendly design. The breakfast buffet was absolutely to die for. The entire staff were incredible. The beach and free activities were awesome.

Nothing!

Our stay at Andaz at Peninsula Papagayo was incredible, from the grounds & facilities to the wonderful people working there, everything was amazing. The beach club and other available amenities in the peninsula were also really good, being able to take advantage of all those was essential. The views are great and we loved how well the hotel integrates with nature and topography. Lot's of fauna around the hotel too! We hope to be able to go back very soon!

n/a

Great service, great food, friendly staff and a beautiful location

Beaches were smaller than expected.

The bay view and the forest

Location and added water activities was a plus!

Hotel was noisy with construction of time shares.

everything, excellent staff, excellent food and location

best hotel I’ve ever been! highly recommend beautiful pools and the beach club was very nice too also very clean, and the staff was friendly

The ambiance of the hotel is Immaculate. The staff is very friendly and accommodating.

No bad reviews here

amazing staff

nothing, it was all great

Property is incredibly beautiful and well designed. Food was tasty and most employees were kind.

Service still needs some work. While most employees are falling over themselves to help you get a drink or take a golf cart like 50yrs across the property, when it is time to arrange something with the concierge or ask for anything that is slightly off program, you’ll be met with extremely long wait times or a very quick no. Their managerial level needs more hospitality training.