The location is not very near to mrt station. It

打掃不確實，熱水壺裡面竟然有頭髮，而且還是濕的 兩包咖啡包中間還被不明液體黏住，咖啡包打開發現已經受潮了 兩個馬克杯大小竟然不一樣 很明顯房務人員打掃是隨便掃掃

Very clean and modern rooms, friendly and helpful staff. A/c and wifi worked great.

地點方便、服務。

房間大多一點點會更好

The free shuttle to the plaza, MTR not too far away

Reception needs to smile more, it is too crowded with noisy tour groups

Friendly staff that were helpful and accommodating. The shuttle service which made going to local popular mall destinations and MTR stations convenient for exploring guests. Location was focused on the outskirts of the main city, which kept things local and interesting for those looking to explore another side of Hong Kong. However, it was further to travel to the tourist attractions and if you walked to the nearest MTR it takes 10 to 15 minutes. The rooms was superb! Comfy and clean alongside an air purifier which made the air so much cleaner. The noise isolation was good, as the hallways can be noisy from the other tourists. But the room was well isolated from the noise that made sleeping better. Would definitely stay here again and a big thumbs up to the helful staff for the shuttle services alongside side comfortable rooms.

Perhaps the location was on the industrial side which did not look pleasant.

房间很大，很干净舒适。离地铁站很近，员工很友善。桌子也很大，满足了看书的需求。

都OK

Nothing.

1. Extremely inconvenient location and poor (in terms of coverage and frequency) shuttle service. 2. Absolutely filthy - stained and used cups were never washed or replaced (we had to clean our cups)； wash basin and shower were not cleaned despite daily servicing；dust, dirt and hair remained where they were days on end. 3. Poor management - customers were allowed to leave garbage and used towels outside their room doors on carpeted floor. We even once saw someone sleeping on the couches in the lift lobby. It is nothing like a reasonable hotel. And we were in a HK$900+ per night room, not the cheapest type in that hotel.

Etwas außerhalb, aber mit der Ubahn sehr gut zu erreichen. Haben das Hotel nur zum Schlafen genutzt. Direkt unterm Hotel gibt es einen 7Eleven

Comfortable bed, Big bathroom

Clean, quiet, very good service, and nice views. Walking distance from MRT.

Breakfast not included, and when you got room service the food came in takeaway containers not on a plate.

Friendly and helpful staff, room with a double bed as requested was provided. Speedy action on feedback given about poor standard of cleanliness of the room on checking in. Shuttle bus service to a nearby shopping centre with connection to MTR train services was useful.

The room with a double bed was facing the back of an adjoining industrial building, which was very ugly. We checked in late at nigh and the room provided was filthy, especially the toilet and the air purifier, which we had to turn the air purifier off. Fortunately, the cleaning staff was very responsive to feedback provided on the next day and replaced the filter to the air purifier and gave the toilet a deep clean. Apparently, the hotel did not provide daily room cleaning to booking through booking.com and room cleaning was provided every three days, although supply of bottled water, dust bin liners and towels could be required through the front desk.

I like the view

The location inconveniences for arrival

The staff and service is really good. Decent room size and clean facilities. Had a medical emergency and the staff handled it very well. Kudos to them and letting is rest in the room slightly longer before our flight. For that 11/10 for service!

Breakfast options really limited. Location to MTR is too far.

There nothing to mention

Property is old NS doesn't represent the chain name Dorsett. Staff re not friendly, breakfast was horrible with just a few items and remain unchanged during the stay.

I like the size of the room. Quiet location. You can walk to down town take less than twenty minutes.

My room is facing West and is quite hot and stuffy.

the kids zone was great

the pool was closed

Hotel offer shuttle bus to 3 MTR stations, it’s really convenient for visitors. Bus stop located within 5 mins walking distance. Airport bus stop just outside of the hotel. Room is clean, staffs are friendly and helpful. Highly recommended to stay here to avoid the crowds from the city center.

It is only around a 5 min bus from the centre of tsuen wan, gave many options for dinner and shopping around.

Coming to a hotel in summer, we expected a pool and part of the reason we booked but the pool was under renovations which was disappointing. I booked through booking.com which gave me the option to choose two twin beds or a double. I chose double for me and my partner. Upon arrival when given our rooms is was two twin beds, we went down to ask for a change but they said choosing double beds was upon availability which was not informed of when booking. Staff were not very nice at all telling us to just “push the beds together” not even offering assistance with this. Without even trying to check, the man said there are no double beds available. Now we were stuck with a hotel with no pool, two twin beds and to make it worse our room reeked of cigarettes, we had to spray perfume around to make it even a little better. We had to reorganise our whole room to get the beds together since there was a nightstand between the two beds. In the morning, we went to a just as disappointing breakfast buffet. This breakfast fit into a small corner only having a few options which were not even appealing. Chicken nuggets, warm watermelon, I went to get some juice and found lipstick on my cup, extremely disgusting and really ended our experience bad knowing I’ll never come back to or recommend this hotel. We were just trying to have a nice staycation and were left extremely disappointed.

They didn't clean the room (e.g. remove rubbish, supply tea and coffee, and replace used towels) for long stay (over 7 days) unless requested. I had to call reception every time I wanted the room done.

Quite near with train station. Easy to find.

I like that they have a shuttle bus. They also have a mini playground inside. I also like that there's a staff in their cafe who's sensitive enough to attend to the needs of their clients. In our last day, he gave my baby a balloon and baby utensils even without asking.

Their shuttle bus is too small. The driver is not very helpful too. Most of the staffs are not hospitable and considerate. They are very snobbish. Their swimming pool is closed too. They have mosquitoes in the lobby. My baby was bitten few times. Location wise, it's far from the city but near the airport and Disneyland.

The room is clean, it’s very spacious. The staffs are all so friendly, the room cleaning service lady is very nice and helpful, she gives us new bottles of water everyday she cleans the room, send us more toiletries.

Hard to book transportations for 5 person, need to walk some distance away from the hotel to get to the public transports

My card was rejected but the staff was accommodating enough and agreed to keep the room for me anyway as I promised to pay in cash.

I didn't get the room I booked. Kind of remote.

The room is spacious. The facilities are perfect. The staffs are friendly and helpful.

It a bit far if you travel by the train so if you have a big luggage, it might not be that convenient.