Great female receptionist, not my first stay I'm regular, overall experience is ok, my family likes it, good value, will be back again, and i hope to find it better next time. Great breakfast and amazing coffee, location, facilities.

Beach operator (sub-leaser) is not up to the level and downgrading the experience, maintenance allover is required, specially in rooms.

اطلالة الغرفة على البحر مباشرةً اشكر طاقم الاستقبال على ترحيبهم فيني واخص بالذكر استاذ محمد بصراحة اقامة رائعه ومريحة والفندق يوجد به مسبح وعدد 4 مطاعم ايطالي ومصري ولبناني ومطعم سمك وكوفي ومنطقة العاب بلياردو وتنس طاولة وهوكي وبلاي ستيشن ويوجد صالة حديد واستمتعت بتجربة فريدة هي كهف الملح

ماشاء الله عليهم بصراحة لاشي لم يعجبني كل شي فل الفل واذا كتب الله لي زيارة قادمة لاشك حنزل عندهم

تم تغير الغرفه 154 الي 702 نظرا لظروف الغرفه السيئه للغايه يث كانت رائحة الحمام لا تتطاق مجاري فعلا ... وللاسف تم تغيرها في اليوم التالي

طلبت في الليله الاولي بالغرفه السئيه للغايه فرش لارضية الغرفه لان الغرفه علي البلاط وليس بها سجاد رد علي في الريشبشن وقلي اعمل حسابك لو هتجيي مره قادمه برضه مش هنحط سجاد باسلوب غير لائق

check in was fast

its a expensive for what you get , breakfats is a poor buffet , only full of different kinds of bread but no much other options . the worse is the beach is not infront of the hotel you have to take the shuttle bus provided from the hotel to the beach 10min by bus and the beach is small and full of garbage, i have to leave after one hour because we was swimming in the garbage even with dead fishes around us . Not recomended for the amount of money that you will pay

Location The amenities Friendliness of the staff Food is very good

On one occasion there was a conference Staff was busy in one of the restaurant There was a delay in bringing the order Staff at the restaurant was not as friendly

The private beach was horrible. The sand was not fine on the contrary it was filled with small rocks.

The staff of hotel

Nothing

The location

It old, need te be renewed

location - car parking even with extra charge 70 LE per day - breakfast is good variety

bad smell in the room alot of kids and noisy pool is too small

All the staff are amazing and friendly. a very nice place and a very good animation team...

friendly staff

Not enough toiletries in the room, and there was no slippers.

Location, breakfast and size of rooms.

Services haphazard. Asked for an iron everyday but not delivered. Room service disorganised and rude on occasions. Door keys constantly not working. Room cleaning not done daily. Prices of rooms are increased by 75% on Thursdays without warning and in spite of advance booking.

Breakfast was very poor, no variety of food, inefficient staff, there was a problem with cleanliness. Taste of the food was not very good . Very cheap kinds of cheese.

location,helpful staff,breakfast

Cleanliness

Accessible to locations

Nothing

Location is very close to everything although now Stanley bridge is closed for pedestrians

The room smell reeked of smoke!!! It literally smelled like an ash tray, not suitable for anyone with kids or asthma. The sea side view room simply doesn't overlook the sea except if u go outside the balcony and lean forward. Otherwise u're few feet away from the neighbors of the apartment building next to it. The number of elevators is ridiculous compared to the number of rooms and occupants in each floor. The floor has over 50 rooms and 2 elevators which states maximum 3 persons but u have to pack over 6 persons inside just to go to the lobby in the next 15 minutes!! So u have to wait for more than 10-15 minutes in a line of people just to go to the lobby. One of the elevators is not even working properly, doesn't get u to the basement, so if u park your car u have to take the fire escape stairs. Which is ridiculous! Room facilities are extremely cheap, the soap smells horrible, the air freshener smells horrible, no shower caps, or bath robes or slippers or anything that says this is a 5 star hotel. Honestly it would be more than generous to rate it as a 4 star hotel with reviews that shouldn't exceed pleasant. I wonder how booking recommends such quality! Value for money is non sense. If u're gonna pay this much, just go somewhere else.