Active Life Madarao

It had a fun comfortable lodge type of vibe with cheerful fairy lights in the foyer

The staff were amazing. From the moment we arrived, Lisa and her team looked after our every need. The venue has just what you would expect from a ski lodge but the vibe created by the staff makes it so relaxed and it was perfect for our family of four. The indoor/outdoor onsen was a bonus at the end of a long ski day!

Can't think of anything!

Can walk to the ski slopes, friendly staff, good if you don’t want the typical hotel stay as this is more of a lodge experience. Almost feels as if you’re in a massive house. Breakfast included was very good, nice to wake up and have everything you need downstairs orange juice, tea coffee, eggs, toast etc. The snowboard rental hire is close to the slopes and there are several options.

i noticed the shower wouldn’t get hot but more so lukewarm. Would be good to have very hot shower after being out in snow. It does heat up abit but takes a while. I do recall there was an issue with hot water that was being fixed at the time so don’t think this is a usual occurrence. Our experience at active rental hire was disappointing. We waited at the front counter for 35mins for the girl to say they aren’t doing anymore fittings and they are closing. We got there around 4:50pm-5pm. It would have been helpful and professional if the girl advised us once we walked in that they wont be doing anymore fittings after the customer they were speaking to before us. They advertise that they close at 6:00pm daily. It doesn’t take longer than 5-10mins to get snow boots and board….. will not being go there again for rental gear. Don’t like wasting my time especially on holiday. The ski rental place directly beside madarao hotel was extremely efficient and was in and out in 5mins. So would recommend to go there not the active life rental place. I do understand the lodge is separate to the rental hire place but just wanted to mention this.

Location was excellent and the staff were amazing

Nothing