Clean Friendly staff

I was put in a room with a no functioning aircon which was making noise all night. I called receptionist and the guy promised to come but never did, so it was very hot, and noisy finding difficulty sleeping

room

nothing

The hotel is about 20 minutes from the airport, so I did not have to travel too far. The hotel looks like it is currently under renovation, so the rooms are all new. The rooms are spacious, and the price was affordable as well.

When I arrived, the receptionist mentioned that the aircons were not working due to renovation. For me, that's a big red flag because Durban's heat is quite severe. THANKFULLY, for some reason, the aircon in my room was working. So bear in mind for those booking here, your room aircon may not be working and will only be told this upon arrival. When entering the room, i noticed the bathroom also had a cigarette smell in it, considering im a non smoker. The room did not have hangers, I had to leave my shirts on the room chair. Upon arrival I tried to call the kitchen to place an order for somethin. Unfortunately, the room phones were not working because of renovations. I had to use my airtime to call the hotel landline and then transfered to the restaurant. When placing the order to the restaurant I was also told that they charge R15 to bring my meal to my room! 😵 This is the first place that I stayed where they will charge you to bring the meal to you. Apart from this, there are no other issues whatsoever.

The staff were friendly from the reception really I was impressed

Nothing

The condition of the room I got that day and the dinner that was served to us🔥was very tasty and the room was very neat and clean........ And the staff is also very welcoming I must give credit

That when there's loadshedding there's no back up plan in the rooms.... And that I had to wait for 1hour to check in the since the rooms were still being cleaned though I was like 1hour late from their check in time which is 3pm

The place is quiet and comfortable

Loadshedding please try to have a backup

The location is in a neutral place close to almost all beaches and restaurants. The facility has a smart TV.

The facility does not have back up system in case of load shedding, its bad for a hotel not to have back up in this day and age. During the night it becomes peach black and the hotel only informs you only when you check in. The facility does not have mats in the room and in the bathroom. The staff tell guests not make the sheets dirty, threatening guests that they will pay extra if that re-occures. They do not clean the room properly. Wifi does not work and they kept on saying they are fixing it for 3 full days, until we checked out. They were no towels on arrival, upon asking the staff took more than an hour.

I didn’t buy theirs.. i ran out of time i was late

No backup when loadshedding hits