Islamabad Serena Hotel
A proposito di questa hotel
Situato in Islamabad, questo affascinante hotel a 65 € per notte è un eccellente scelta per il tuo prossimopausa. L'Islamabad Serena Hotel offre una piscina all'aperto e trattamenti rilassanti per il vostro benessere. Situato nella capitale Islamabad, l'hotel fornisce gratuitamente la navetta per l'aeroporto Chaklala, distante 12 km.
Servizi
Piscina
Aria condizionata
Cucina/angolo cottura
Internet/Wi-Fi
È consentito fumare
Parcheggio
Lavanderia
Balcone/patio
Vasca idromassaggio/spa
TV
Accesso con sedia a rotelle
Palestra/centro fitness
Giardino
Adatto alle famiglie
Mappa di Islamabad
Recensioni
4.1/5.0
Eccellente(1.231 recensioni)
100% di recensioni verificate
8.0
Good breakfast, great welcome and lucky to get complimentary upgrade
very high occupancy and high group bookings causing a busy reception and diversion of main entrance
10.0
We had a pleasant two-night stay at the Serena hotel. The staff, including the check-in team, drivers & restaurant staff were exceptionally courteous. The comfortable accommodation made our stay enjoyable. We enjoyed the spa and salon everywhere we find staff very professional and prompt.
10.0
fantastic throughout
7.0
The location is good. We had an accident in Serena’s rental car and Serena’s staff (Guest relations manager?) was very helpful in arranging a doctor and getting the medicines etc for us.
Although most of the staff was courteous, some front desk ladies needed to work on their mannerisms and customer service skills. Their attitude is more like “Take it or leave it!”. Billing is another issue the staff needs to get some training.
Room service is quite bad, they sent us raw pizza one night, and a lot of times, they forgot the items that we ordered.
My wife took an elevator to the third floor for the salon, and as soon as she stepped out of the elevator, she was scolded by some tall person (not sure if he was with the hotel or the cricket team) and was asked to leave that floor immediately and was warned never to step on that floor again. He was very rude and harassed my wife. No one told us the third floor was “off-limits” because of the New Zealand cricket team. My wife felt humiliated and insulted and was distressed by this ill-treatment. She was quite shaken up. We stayed in a five-star hotel in Karachi last February when a major cricket tournament was happening in the city, and we stayed with some famous international cricket players, shared elevators with them, dined with them, and never been poorly treated like this.
All restaurants close at 11pm and you are stuck with a very limited room service menu. Either have a restaurant or some cafe open late/24 hours or please expand your late-night room service menu and improve the service.
The hotel doesn't have shuttle buses or large SUVS/ vans, only small sedan cars. If you have a lot of luggage, you have to book another car and pay for it.
10.0
Luxurious
10.0
very friendly staff, clean rooms, spacious venue with amenities close by. very good security so feels safe, little touches like having lift operators, live music in the hotel, free tea coffee throughout the day with executive access made it more special. Was served by Areej & Shumaila in the spa who went out of their way to make my experience a comfortable one. I left the hotel feeling very relaxed and pampered. I booked a room for my parents and the staff made an effort to slot them into a room only a few doors down from us which allowed them to feel comfortable.
I don’t really have a bad thing to say about my experience here at all. I was ill for a couple of days and was not able to stomach hotel food but we were not allowed to bring food from outside in, it was frustrating at first but we understood it was for security reasons.
7.0
Staff was polite and trained to match international standards.
Rooms were not the same. Central heating was dysfunctional in the room allocated to me. I was given another room which was much smaller, washroom was smaller and less cleaner. Same price.
9.0
The health club. Excellent machines.
Unfortunately leg abductor is in women’s gym and only available after 4. The pool was great
Complimentary drinks.
The Shasusuke at breakfast
8.0
Staff cooperationa
Rooms are getting old
10.0
everything
liked everything
8.0
beautiful grounds. phenomenal lobby and public areas. exceptional architecture. excellent service at all levels.
guest rooms are in need of renovation to keep up with the public areas. carpets old and a bit musty.
Food was average. geared to low spice, western tastes, not Pakistani tastes.
9.0
location
room service and inroom dining not so good
10.0
Overall Decor,
The lobby was comfy, nice look and feel and smell very nice.
Entrance was difficult due to over the top security measures.
9.0
A fabulous place in many ways. Very delighted for the rooms' upgrade! Thanks, Serena.
8.0
The food quality and taste is excellent, the overall atmosphere is excellent, i think the Hotel is crowded and needs more staff to reduce guests waiting time to be served generally.
long time taken to check in to the room and check out off , in average it took me more than 50 minutes to check in and out. the staff are extremely friendly and nice to deal with , but ratio of staff serving clients i guess is very low. .
10.0
Lovely and safe hotel in the heart of Islamabad. Excellent service, rooms are spacious with a variety of restaurants.
The rate Booking.com charged was more than the hotel rack rate. Best to book direct with hotel!
Domande frequenti
Quanto costa questo hotel rispetto ad altri a Islamabad?
Il prezzo medio per un affitto a Islamabad è 36 € per notte. Questo affitto è 29 € sopra la media.
Il parcheggio è incluso in questo hotel?
Sì, il parcheggio è elencato come un servizio per Islamabad Serena Hotel. Per ulteriori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo hotel?
Sì, presso Islamabad Serena Hotel è disponibile una piscina. Buona nuotata!
Islamabad Serena Hotel accetta animali domestici?
Purtroppo questo hotel non è pet-friendly. Provare a cercare di nuovo e filtrare per "Animali ammessi"
Quali servizi sono disponibili presso Islamabad Serena Hotel?
Abbiamo trovato 14 servizi per questa struttura in affitto, tra cui piscina, aria condizionata, cucina/angolo cottura, internet/wi-fi e è consentito fumare.