The only saving grace was the kids club, staff were very friendly

We had multiple issues and ended up checking out a day early. - We booked a family room, this looked beautiful and bright in the photos online, it included a kids setup and non of that was in the room, kids were disappointed and this is the main reason we booked this hotel for the kids facilities shown in photos. After I informed them that it is not like the photo that brought up a little kids table and tent but it was still far from photos (if booking this room do not expect it to be like photos!) - the room smelt bad, a very damp musky smell, all our sheets and clothes were moist the entire time we stayed in the room and our friends had similar issues in another room - multiple things were not working in the room (phone, doorbell and even the aircon stopped working when all the power cut out one morning at 6am and then again the next day - biggest let down was that the 2 pools were green and the water was merky. We were not comfortable swimming in the pool which after seveal complaints they ended up closing for maintenance, it seems they have had this issue for some time The day we arrived we were not offered to check in our luggage they just left it at the lobby steps, the hotel had completely run out of pool towels so we had no towels for the kids using the kids pool (which was still not up to cleanliness standard but still swimmable unlike the other 2 pools) I had spoken to multiple managers during our stay regarding these issues and they were always very helpful and polite trying to resolve as best they could but unfortunately it just didn’t cut it and we ended up leaving a day earlier (they did refund this night) then planned as we could not enjoy the facilities and ended up paying much more then we intended to at another hotel. It was an unfortunate situation as the hotel has a lot of potential but needs improvement.

The private pool in our room

The pool filter noise

Was worried about reviews that I read but it was a pleasant hotel. Rooms were clean and beds were comfy. Tea and coffee are available with kettle. Hairdryer. Large pool areas. Friendly staff. Staff even helped me book an excursion.

Pool could do with a deep clean around drains to remove rubbish caught. Prices in the bar doubled whilst we were staying there with no notice. Actually, I got charged 2 different prices for the same can of beer on same bill? But was resolved.

Lovely location, very close to a lot of restaurants, beaches, night life and was quiet enough that we didn’t feel swamped in other tourists. Rooms were very clean and had a good amount of space. Gym was a good size too which came as a plus for us! Perhaps a few extra options on the breakfast menu - but other than that it was very good!

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Las instalaciones y la amabilidad del personal

Staff were kind

Poorly maintained Couldn’t use the privet pool because of the insects despite that I reported the issue

Great location to local restaurants and beach. We had a beautiful room with terrace and private swimmingpool.The staff was very kind and helpful. Great programs for families within the hotel (kids world, movie nights, animator team, several pools). Nice and delicious breakfast but if you spend more time here it can be a bit boring. Housekeeping team was very good as well, always tidy rooms. Judy, the manager is very nice and helpful, cooperative if necessary. Overall we suggest for families to try it out.

breakfast as great, staff were amazing Amanda was wonderful and so helpful, we all loved her.rooms were always cleanedand cool

i loved every little bit

Excellent facilities for the family and the main pool is great! Gemma was the star of the show, making sure we were comfortable and our kids always entertained.

looking a lattice dated, but being updated.

Staff The employees are courteous and competent. Location Karon beach is good for family tourists, clean, not noisy, shops and night market on weekend just 5 min walk from hotel, beach is less than 2 min on foot. Cleanliness Our room was cleaned every morning. Kids There is kids world club in the hotel where the staff take care kids, organize different programs with kids... movies in the evening so that my kids could watch movie outside of our hotel room while I was taking conference calls quietly( good internet speed ) After our staying in 5-star hotel in Patong beach, we prefer Karon beach and highly recommend this hotel Destination Resorts Phuket Karon Beach - SHA Extra Plus that will exceed your expectation and money worth. It will be your best choice in Phuket.

Very good location, very easy to access the sea across the road, very nice staff and very nice rooom, we had a room with pool.

Breakfasts could have a little more variety

Staff fantastic. Pools were good and room was nice.

Nothing.

Location

The pool wasnt working even though we booked room with private pool. Waste of money

Food was good. Hotel Staff was amazing. Hotel for kids,they have a lot to do. Nice pools and slide. The kids club is great,kids can spend there hours.

The way to the beach is so messy,I don't understand why this hotel cannot build small bridge and make it comfortable. You need to walk 10 minutes to the center. No access to the beach.

From the second we arrived, the staff were so friendly - reception staff, activity staff, cleaning and maintenance. We had a small maintenance issue with our room and before we got back from our free welcome drink, it was already sorted despite us checking in early ! The plunge pool was fantastic and the room as the nicest I have ever stayed in. The main pool was very clean.

It would be nice if the plunge pool was a little more private - maybe a gate into the suite area as we thought everyone was looking as they went by. Also, the on-site restaurants were so so expensive - 310Baht for a Pad Thai that is 100 Baht across the road. The prices were the same if not more expensive than what we would pay in Ireland. While I understand that resort restaurants are always a little more expensive for the convenience, this was just too much at almost triple the cost of the local restaurants. I didn’t try the food as a result so can’t comment on quality.

Very friendly staff, beautiful area, close to the beach

Hotel need to cosmetic renovations.

Loved our stay here. All the staff are fantastic so friendly and accomodating. The property is huge so it doesn’t get too noisy, three pools to choose from so don’t have to worry about kids running around everywhere with an exclusive kids pool. We had a plunge pool room and found it perfect for a relaxing holiday. The main pool is incredible and so fun 12 hours a day, always has music and service for drinks and food. would recommend this property for families or couples. we had a group of 22 and was awesome to be in the same place.

unfortunately the pool swim up bar was closed but the other bar at the pool was open which was great

location price cleanliness kind staff

the hotel ran out of water too many people working the front desk who can’t speak English

Location

The gym equipment was still broken even after being there 3 years ago. The pool was not cleaned properly after a child defecated in the middle pool

beautiful hotel everything was lovely

the road to cross was busy but we never had a problem crossing and there was man helping mosts day

Entire location was great

Wooden floor next to Pool was damaged. Hotel seemed to be a bit old. Bathroom had damaged parts as well.

pools were not clean enough, too expensive food and drinks

Good location, nice and clean hotel, good breakfast

The plunge pool never got warm enough

hotel does look tired but value for money