The Lilygate Lagos

The facility was clean, warm and welcoming.

Some of the staff where a bit off, Customer service is an all or nothing skill. they need to brush up on their communication because some front desk employee sound rude.

The size of the room, tried to make it clean too and quet

The food is the same type of breakfast always, the bedding need bleaching not grey like colour together with the towels. The drainage of water after showering should not be at the same lever with the whole entire floor, it should be lower that the whole sufface to allow the water to drain properly straight from your body. Again I shouldnt be asking for a new towel on daily basis and a role of tissue. These things should just be replaced automatically. Clean towels should be left after cleaning the room regardles.

Staff were respectful, friendly and helpful You get your room cleaned every day. It has a really nice view of the city as well

The breakfast was okay but it was a bit confusing how much it cost if you don’t book it with your room. Also, we were called downstairs to say our breakfast was complimentary as well but when we got there we were told it wasn’t. Wasn’t a great experience in that aspect at all. Lastly, it’s got central cooling systems which didn’t get as cool as I know split air conditioners to get which was disappointing.

The location.

The staff did not communicate well about certain issues. You cannot access an iron in the hotel because they want you to pay for laundry services( the staff took me around in circles instead of just being honest about it). A big inconvenience that you the customer has to pay for. The communication from the kitchen staff is abysmal. The rooms are small but exactly like the pictures. The ventilation in the room was horrible, it made the bed and everything in the room moist.