Ibis Muenchen City Ost

I was disappointed that breakfast was not included given the roon price

Clean, tidy and close to the tram line.

The breakfast was fantastic! Staff were very friendly and helpful. Location was very good.

Rooms are a bit small especially when travelling with two large suitcases. Munich was 5th stop on a month long Europe tour, thus the large suitcases.

The hotel itself was very good. The room was clean, comfortable, and well maintained, and overall we were happy with the accommodation. Unfortunately, our experience with the staff was rather disappointing.

When we arrived and wanted to use the hotel garage, we were asked quite sternly about the height and length of our car. I understand completely why this information is needed, especially to make sure the car fits safely into the garage. However, the whole interaction felt quite impersonal. The staff were not exactly rude, but the welcome lacked warmth and friendliness. It felt more like they were simply carrying out their duties rather than making guests feel welcome. We had a similar experience at breakfast. When we arrived, the lady there told us that breakfast was not included because it was not shown on her list. Since my booking confirmation clearly stated that breakfast was included, I explained this to her, and she then went to the reception desk to clarify it. The issue was not that there had been a misunderstanding, these things can happen. What made the situation uncomfortable was the way it was communicated, especially in front of other guests. A simple sentence such as, “Let me double-check this for you, there may be a mistake in our system,” would have made a big difference. Instead, we were left feeling as though we had to justify why we were there for breakfast. Overall, the hotel was clean and comfortable, and the facilities were good. However, I think the staff could benefit from some additional training in guest communication and hospitality. I have experienced much warmer and more personal service even in small privately run hotels, so I had expected a little more from an established hotel brand such as IBIS.