The pool Good location Pick up and drop off to airport Free buggy

location

bbq broken, not enough linen. helpful if golf buggy had battery indication. cupboards have damage from shelves broken. no wheel chair access. room cleanliness was poor, bin had food under bin liner, toilet door/ wall was dirty/ dusty, no lid on bin in toilet, storage cupboard and laundry were dusty and require vac and mop.

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no windows so like sleeping in a tent, next to bottle bank & could hear traffic, birds & people taking all night. buggy was also not road worthy, full of rust and mould!

gardens were well looked after

no poolside seating

Hamilton Island. property included buggie and airport drop off.

lack of care for holiday rental meant many things broken. Balcony door didn’t lock, Aircon leaked all over tv, Towel rack fell off in middle of night, Toilet seat didn’t fit, kitchen Cupboard door broken, Curtains, lightbulb missing… the list goes on… kids found a bra under bed from previous guest… when enquired about a change of room told to go back to Booking.com. the island is maintained so brilliantly but the same cannot be said for our Anchorage apartment and no one seemed the care. don’t rely on your paying guests to do maintenance requests for you

The unit was spacious and clean but certainly needed some maintenance. Having the use of a buggy was very handy but being 5 of us and buggy only seats 4 we always had to do 2 trips.

Unit needs maintenace. Door to balcony lock was broken so unable to lock door. Toilet seat in main bathroom would not stay up and towel rack was broken.

the pool

Unit front door handle came off. could not lock back door, fans were dirty, curtains broken, screen door off and sitting on balcony. No red wine glasses. very old

Location

Maybe just a few items need a bit more maintenance

Buggy included in the price which was good, and they organised baby seats for us. Valet pick up to and from airport was great. The room was fairly spacious, with two good size bedrooms and two bathrooms. Location was pretty good given we had the buggies (couldn't walk anywhere). Pool at resort was great for little kids.

The room was missing some basic items, the main one being working smoke alarms (we brought this to their attention and it is being rectified). A beautiful island bench but no stools. Minimal utensils etc but manageable. The cleanliness of the room was not great. The bedroom and bathroom were hygienically clean, no issues there. The loungeroom however was not. Lounges were unlclean, curtains had some mould, and cockroaches behind TV unit. Nothing had been moved prior to cleaning (under lounges/tv unit etc). This was brought to their attention.

nothing

bbq was dirty

We travelled from overseas to enjoy a week's break at the apartment on Hamilton Island with our friends from Brisbane. We found the apartment in a great location. It really did offer a lot for us as a group of 6 people for a few days. We really enjoyed the break.

We were tired on our arrival after travelling from overseas, hence we did not asked the right questions about extra blankets if the weather changed or the WiFi or have the corrected contact number if needed. We arrived on Saturday 30th, as it was cool and we needed extra Blankets for our friends on the evening of 31st. None to be found in the apartment, the contact number we found via an email was unattended (over the weekend) and we needed to go to a main Hotel as we had no Wifi. Though we did make contact with someone, for the whole week we had no Wifi from the apartment. We had to go to a Hotel / bar to use Wifi. Not the End of the world, but we understood the apartment would have Wifi for us to close off work information as we had travelled from Europe, this was a big disappointment that did sour the first few days of our break. But we would go back to Hamilton Island again. A great place.

No Breakfast - the size of the unit

Cleanliness of the blankets were discusting , no hot water in bathroom sink , pickup didnt arrive to take us to the airport

Location wise..is good

A bit of cold weather when we arrived and no reverse cycle aircon..

Location and size

Black mould removed from ceilings, curtains and out door setting cleaned, cultery, dinner set and wine glasses all a mix match. Spa not working. Was quite cold, so maybe a portable heater should have been an option.

location

it was not properly cleaned - crockery, glass and cutlery needed washing. barbecue needed cleaning, deck was filthy, ceiling fans were disgusting. microwave didn’t work properly and there was no instruction booklet

The air conditioning was sensational, the views were great. Location wasn't bad, we don't mind walking so the steep hill wasn't a big problem - we had a buggy but didn't always use it.

Apartment is tired and needs a thorough clean, toilet floor needs a good scrub, curtains have big black marks, kitchen cupboards with marks, shower mouldy, walls and switches marked, wine glasses needed. I didn't expect with world for what we paid but maybe a little more

it was available at short notice. The floor had been cleaned. The golf buggy and inclusive WiFi was very much appreciated. Air con was fully functional.

Most of the property had not been cleaned or dusted, such as wardrobes, balcony and shelving. The upholstery on chairs and sofas was dirty or stained. The toaster caused the electricity to blow a fuse. The shower tap was corroded and fell off (promptly fixed by property management team). No front door mat. No oven, other than microwave.

Good location, nice and quiet spot

No oven to cook, only stove top and microwave

The apartment space; the balconies with barbecue. Also the good shower!!

We liked everything.

the location was in a quiet court on a hill with garden and some ocean views. the apartment itself was a great layout with ammenities to be self sufficient if desired. (breakfasts on the balcony were a great way to start the day). we felt relaxed as soon as we arrived. the use of the golf cart also made the stay. cruising around the island whenever we liked made turning up for tours on time stress free.

it could have done with a more thorough clean E.G. fans, frames, ect