I liked the staff ! Very professional and friendly

The bathroom is not modern! Needs a serious update. It says that you have an access to the beach club but doesn’t state that you have to pay between 640 $ MX for option one or 680 $ MX for option 2! I hope they write it down so people can realize what they are signing for .

super hôtel

Lekker dichtbij vliegveld, heerlijk groot zwembad, gratis bewaakt parkeren.

We hadden een kamer gekregen die niet bereikbaar was met de lift waardoor we de bagage de trap op moesten tillen. In de nacht had het geregend plafond kamer lekte waardoor het erg glad werd op een aantal plekken.

Pool

2 night stay Wifi: VERY complicated… you have to download their app and then get a code for your room… seems like a big secret… other hotels, put their wifi access on their reception desk… Price: fees, taxes… I paid +\~ $75 more than expected My room: Dusty, very dusty Only 1 sheet in bed and cover blanket. We froze in our room, plus was the top cover clean or used by everyone else??? Cleaning crew: saw them on our floor and even room beside, they didn’t do ours??? Had to call for them to come. They come, don’t bring new towels when they took the old ones. Had to call again… Did not replenish toilet paper Clogged sink (not from us) was pretty nasty, had to call 2x before someone comes Toilet didn’t flush properly I could of seen this for a 2 or 3 star, but not acceptable for a 4* Cancelled the 3rd night

Breakfast buffet was quite large, staff were friendly

I was moved to another hotel without being informed

Decent breakfast Staff helpful

Attention to detail when cleaning like dusting

Nothing! It’s so expensive and looks like a hospital

The staff in the restaurant was very nice. But the people at the reception useless. Not helpful at all.

The breakfast was delicious, the pool was super nice and the bedroom was big.

Missing towels in the room that we had to ask for and only one elevator working.

Breakfast was very good

Rooms were not ready with towels Also room lobby on our floor very hot Rooms needs five renovated our sink in 508 Is cracked We had rented car no place to park

breakfast was decent although the products were of very low quality but you could choose something

stuff at the front desk was totally unfriendly

beautiful hotel

rooms could be a tad cleaner, restaurants was very slow

-Comfortable beds -Aircon was very refreshing -Interior and look of the room/lobby

-bathroom cleanliness wasn’t the greatest -there was a bothering photo carved into the bathroom mirror that is only visible when it is foggy from a hot shower (room 32)

Breakfast was great. Easy access to public transport and local restaurants.

The WiFi service was horrible and there were some issues with the elevator

Staff was very friendly. The breakfast was standard, but we were very happy with it. Cleanliness was as expected. The pool area exceeded our expectations considering the price of the hotel! It was very nice to stay here. I recommend having a car as the hotel zone which is not far has most things, but you would need a car to get to it. The hotel has good security and gated parking.

All was as expected!

The staff was very helpful. The room was huge and queen size bed was comfortable. The taxis is right outside the door or you can walk to the bus stops off Avenida Tulum/Coba which take you to all the beaches on hotel zone. There's also a couple convenience stores right across the street and a money exchange place. Breakfast was delicious.

Pool side rooms are too loud. If you are a light sleeper try to get away from that area. Also the walls are thin so it's easy to hear other guests. Unfortunately I was next to a guest who played loud music until 6am. Also the pool area starts music at around 8am! The bathroom wasn't cleaned well. The housekeeping manager did try to help out. The sink and shower faucets had sediment build up on them. You get what you pay for.

I will be back again next time when i have the opportunity to visit Cancun again... Friendly personel, really comfy bed to sleep, big room, swimming pool really nice and breakfast many choices too.

Swimming pool, the parking area

Breakfast was poor, the room was not clean after someone was painting the wall in it. No soap or shampoo was there! Kindly the front desk girl apologized and offered me to change the room!

Staff is very nice

Very noisy (ice bank machine) and smell sooo bad in the room (humidity). The room is very dated, I did not like at all that place

Staff was really sweet. Pool area is nice.

Very worn down rooms. Not clean. Did not like the room.

very nice pool area and close to shops

Rooms would require some renovation

surprised us in every way, thought it would be a bad transit hotel but they were so nice, it was really clean and they provided extra toiletries and the breakfast was really good.

good price for what it offers, close to the ADO bus station

shower was a bit old/ could use maintenance

Comfortable and spacious room. Good breakfast, great location and nice staff.