Loction is great. Staff were very friendly caring and professional

The bathroom where shower is inside bath. Stepping out can be a problem

Location was great

Light coming in at night each side of curtains. Only one remote forward conditioners

Friendless of staff. The location and room size

I would prefer liquid hand wash instead of soap. Hand sanitizer would be good too.

great location.

last 2 times I have stayed no tv remote in bedroom tv and the tv didn’t work

Location

The mattress was in poor condition with no firmness

The location was convenient, next to a tram stop. Staff was friendly.

The rooms were outdated. Sofa bed was broken. Chairs in our room were old and leather on them was torn. Also after reconfirming the daily parking rates they wanted to overcharge me. In the end they agreed to honour their original parking rates.

Loved the location for our needs

I bought milk for coffee and it froze in the fridge

Lovely room. Very helpful staff.

Nothing.

friendly staff

Great location. The property was fresh and clean. We enjoyed our stay very much.

Everything was easy. The staff were terrific. Decor was lovely. Best place we have stayed in for a long time. Will go back again.

Good location

Freshen up the rooms, seem a bit old.

how close it was to everything

no tv in bedroom

Location was great and convenient, right near Southern Cross Station.

We advised that we were a family and upgraded to the one-bedroom suite as it advertised the living room and kitchenette was a lot bigger. Our room looked nothing like the images and in fact all the extra space was the balcony. Our parents in-law booked the same room and theirs was as pictured and I assumed we would be given the same. When I advised reception of our concerns, they weren’t helpful and could explain why the rooms were different. Really dissatisfied and disappointed with the service. They also advised that parking was $25 per day when we booked, at check-in, they charged my card $80 for 2 days. They ended up refunding the difference once I had queried it which was a positive but shouldn’t of happened in the first instance.