ac not working & annoying customer service

high standard

bar outside not up to standard expected.

The staff are very helpfull and friendly The location is great The kids club is great The food is delicious Restaurants are good Great team Very helpfull staff Kids friendly

The room needed more care Unfortunately bug bits in the room The room needed maintenance The cleanliness The spa

I received an astonishingly good service by Ismail Khadar, the housekeeping! It's totally different from other housekeeping during my 3 nights staying. Thank you. And I also received a warm welcome by a male staff at the pool (Looks like the Hollywood star, Denzel Washington😜), but sadly i got no chance to know his name, I only know he was off on 14th, other days he's always there for us. Much appreciated. 🥰

Not too friendly at the Italian Ristorante when we go there to have a look at the menu, so we chose the Steak House instead, where we have much pleasant experience and friendly service by the staffs there, especially the manager from Italy, again, i forgot his name.. 🙇🙇

The view I liked u can see The towers and the new Shopping Centre Is Amazing The Galleria staff also nice highly trained all of them

Not clean , 2 different type of hair was on the sun beds early morning after cleaning, !? Old very used towels at pool , today one was yellow colour after so many wash , it was originally white . I mentioned the staff a day before about extremely over used towels at pool , next day same . The black Sun umbrellas are grey colour because the dust on the top maybe never been cleaned The pool warm and shallow, ( for 4-9 years old , u don’t feel like a swimming No toiletries in the shower ( I realised now only have shower I haven’t got Bath OMG ) the 2 small black plastic bottle was filled with something but I couldn’t manage out not even next day I tried hard so I used my shampoo and Body Lotion Second night morning I asked them to change my room , I woke up with back pain the mattress was so used I was sleeping in V shape and before I went to sleep I had to turn over the Duvet because I felt strange smell I know now what was it ( poo smell ) wasn’t washed properly, the duvet was vet ( They changed my room with worse view ) the hotel extremely boring I have to say I nevet was in bad Hotel like this in my life especially regarding clean-less because I don’t use to see hair at all on sun-beds but definitely not 2 hair types ! so they are the WINNER for me ( in bad meaning) they are the worst hotel I ever stayed ) I almost left this Hotel without memories ( I never left a hotel in my life without fantastic memories but luckily in the last night i stayed at the pool , the music was very nice , I ordered 2 double shot Tequila !! THe Tequila was really nice ( because I choose good one ) The waiter served warm , I asked some ice and yes he also cooled down for me after I said it isn’t good if warm thank u tequila, u made my day in Four Seasons Hotel in Abu Dhabi

Great hotel and very friendly and professional staff

Everything

Nothing