Kyriad Prestige Residence & Spa Cabourg-Dives-sur-Mer

A clean, great-value, comfortable hotel. Good breakfast. We have used it before. It provides a reliable efficient service for stopover, short break, etc. Conveniently located.

Apartment clean, comfortable and functional. Area lovely.

Backs onto railway- very very noisy in middle of night and morning.

The room, and facilities were absolutely fine, however being on the ground flour our 'city view' room was actually a view of a fence and a service road at the back of the hotel with the station behind the fence. (occasionally noisy as trains would spend long periods idling in the station) so the terrace wasn't really useable.

On arrival we learnt that the use of the pool etc. was not included in the price - it was 10 euros per person extra, and the use of all the kitchen facilities that had been described in the room spec on Booking.com was also not included - that was another 10 euros! Whilst we later found they had sent a message to this effect in booking.com sometime after we'd made our last minute booking and were travelling, that's not an acceptable to do business. In my view their listing on Booking.com is at best misleading and at worst deliberate deception. If you lead your listing with a picture of the pool, guests will expect access to it in the advertised rate. If the room listing says it included a stovetop, kitchenware etc. they won't expect to pay extra for that either. This unwelcome news and hassle at check in, marred what would have otherwise been a pleasant stay. It's also worth mentioning that our room was not cleaned during our 3 night stay and we had to ask reception for addition toilet rolls and 2 extra coffee capsules for the machine (which was initially refused) since my complaint I think they have made things a bit clearer in their listing. - Just be honest and upfront with people.

Very near a fantastic village but the accommodation was very basic For example the cups were cardboard It was slightly less than premier Inn

Cardboard cups very much felt like a budget place but wasn't budget