The staff is extremely generous of heart, made me feel at home, not as a tourist and took care of every need and concern.

All wonderful

From when you check in to when you check out, it has been a pleasant experience with all the staff. They are always smiling and making you feel comfortable. One of the best customer service I’ve experienced at a hotel and I’ve stayed at a lot of places around the world! Edwin and Victor specifically I remembered were always kind and greeting you. Breakfast was delicious! I wouldn’t have minded paying for it but it’s included with your stay. The rooms are clean. Every night they give you tea and a heat pads. They have oxygen tanks too if needed. Location was great as well. 10/10 would recommend to anyone staying in Cusco. Well exceeded expectations.

Nothing to complain about

Beautiful decor, convenient location Staff were very friendly and helpful. Delicious breakfast.

Loved everything

I absolutely love everything about this property… lovely room super amazing, friendly, and helpful staff lovely location excellent food I would highly recommend this hotel ❤️

Everything was top notch. The staff was amazing and so helpful!! We needed help with booking taxis, an early morning breakfast to take to machu pichu. They did all this for us. We did not speak Spanish they stepped in for any communication that we needed. When we go back to Cusco we will be staying at this location again. Could not have asked for a better place and location.

This is one of the best hotels I’ve ever stayed at - attention to detail was phenomenal! Service is impeccable. Property is beautiful

Such a pleasant stay! We loved everything at this hotel! It was super clean and smelled very nicely everywhere creating a great welcoming atmosphere. Restaurant was great - lots of healthy and delicious choices. The courtyard area was a very special place where we met a lot of interesting people (fellow travelers) and spent a great time sitting by the fire and exchanging stories. We've traveled quite a bit all over the world and stayed at numerous different hotels, but never ever have we been given bed warmers every night! What a lovely touch! Also, every evening we found a fresh tea in our room. We've traveled to Peru a day after presidential impeachment and the national emergency had been declared due to the protests, closing Cusco airport. Our plans had been derailed as we couldn't get out of Cusco and had to stay longer. I wanted to say a special thank you to the staff for being super sensitive and attentive to all the guests.1000s of requests came your way from all the guests (calling different airlines booking/rebooking tickets) and you have managed to help everyone while remaining calm and keeping all guests updated on any new information. In addition the hotel gave us discount on food and drinks and didn't charge us the full amount for the extra time we've stayed their due to the airport closure. Overall, we were very happy to be able to book last available room at this hotel! It was our one the most pleasant stays !

There is nothing to dislike - overall perfect stay.

The property is very clean and cozy. Great location! The staff was very accommodating and helpful.

we liked prety much everything, from the service and the attention of the staff, the food, to the place itself

Amazing hotel! Delight! In the evening in Cuzco, the temperature always drops very much and there is always a hot water bottle and an alpaca blanket in the room. It's very homey. The service is at the highest level. Excellent location. Very stylish breakfasts, everything is packed in special jars. Everything looks very branded and everything is of excellent quality! I heartily recommend this hotel to everyone.

Everything. Aesthetic, quality of rooms and amenities, and staff. It's simply a beautiful hotel being attended to by an equally beautiful staff.

Be aware that the (beautiful) herringbone stone floors in the rooms will transmit sounds from rooms above you.

Beautiful spacious room, delicious breakfast, lovely staff

A little bit of a walk from the city plaza but not too far.

very comfortable, clean, great breakfast, nice ambiance, good location, service great.

A little warm in the room & without a screen in balcony door we felt we couldn’t leave it open at night.

This hotel could not have been a better surprise!! From the pictures I thought it would be a nice place to stay but it was so much more. The restaurant was fantastic, the people were so kind and helpful with exceptional service. They were there to help with anything you needed...food, directions, recommendations, even a doctor to make a house call. All with a great attitude. I rarely ever see this level of service in the U.S. If I come back to Cusco I will definitely stay here again.

Nothing, this was really a special place.

Quiet, beautiful and attentive staff