Nice room helpful staff food very good as well as on site car parking

NOTHING, it didn’t smell nice, cups was stained

cups stained vile smell stained sheets coffee all over hand towel

Lovely room, clean and tidy, with an easy booking in procedure. The meal in the pub was cooked fresh and i was served quickly, i don't know the name of the server but she was great, helpful and attentive.

Room was next to the main door, this was noisy at night with people talking outside and smoke from smoking outside seeping in to the room.

Privacy, warm comfortable room, free parking, mostly nice staff.

Non existent under cover smoking area. Room not particularly clean, mirrors dirty, stains on bathroom walls, no extractor fan in the bathroom.

The bed was so comfy. Lovely restaurant across the way. Perfect location for what we wanted.

Reception was at the back of the bar which meant struggling through A busy lunchtime restaurant with suitcases even though there was a purpose built reception in the hotel. Staffing issues I presume?

Check in was late and could have been any time.

I requested a double bed, sofa bed and a single bed and I got a double bed and a single bed. I was travelling with my adult daughter and teenage son, reception informed me that it was assumed that we were a couple and a child travelling together and therefore did not provide a third bed. This mean sharing a bed with my child!!! not acceptable. When I went to reception to ask for another room with three beds as stated on my booking he said unfortunately he could not offer me one as there was a pull out bed but he could not give me any bedding for it. I was also informed that it would have been cheaper to book directly with the hotel than go through bookings.com. Breakfast was also very expensive (again would have been cheaper if I had booked directly with the hotel. The bathroom smelled of smoke.

Right in the middle of retail park great shopping and on few minutes from beach and local taxi cheap

The staff were very friendly and helpful. Unfortunately we did not realise this Inn was located in the middle of a Industrial snd shopping site. We were looking for a quieter location near to Broadstairs. We were disappointed it would suit commercial travellers perfectly. Our outlook from our room was the wall of industrial unit. Ok for short term overnight stays fir travellers. Very clean and comfortable rooms.

Location

The room was comfortable, clean and convenient, in a separate building to check in at the pub across the service road. The area is the main shopping centre for the 3 towns and the main road is very busy (though we didn't hear traffic as the insulation is good.Right next to two major supermarkets and convenient for all areas of Thanet.

The pub food was good and excellent service, but not quite to our taste if we had been there for holiday, and it was very busy. The breakfast was more than we wanted to pay, as we didn't want cooked, so we went across to Sainsbury's café.

nice clean restaurant and the service was excellent, particularly one member of staff who was exceptional

price on booking.com was £25.00 more expensive than booking direct with the hotel, but i found that out too late

modern, clean friendly staff, easy parking

nothing in particular

The room was spacious, beds were comfortable, good temp with air con. The location was great and no more than 20mins from all the attractions we visited. The shopping centre across the road was a bonus with lots of shops and restaurants. The pub linked to the accommodation was clean and family friendly with a good selection of drinks, food. Staff were friendly and welcoming.

The smashed avocado and poached egg wasn't great but continental was lovely and fresh with lots of choice.

Unfortunately we didnt get to have breakfast as we were too late.

More precise information in our rooms about meal times would be useful.

Place was typical hotel style,very clean.No any maintenance issues in the room or building. Online check in make it fast and smooth on arrival

Staff excellent . Breakfast very good . Car parking space excellent Location very good

Bad stains on bed side light shades . Bathroom dated . Room could have done with a couple of coats of paint

Location was amazing, staff were nothing but amazing in prepping room for me for the my anniversary plans. My girlfriend was speechless when she saw their work! Also had breakfast at the venue and could not fault! Would definitely use again!

Only downside is tough to get from broadstairs back to hotel at peak times when using taxis as there isnt a good taxi app to quickly book and ride. This obviously isnt something the hotel is at fault for however but just a shame as this was the only thing that let our stay down

clean

was no settee or comfortable chair to sit on

Accommodation very good ,restaurant manager was a disgrace.we booked a table for 4 at 18 45. I explained my sister is in a wheelchair and cannot walk.we arrived on time to be told our table was joined up with another table.for a group of 8.we were told they dont turn down a group of 8 for a group of 4 and if we still wanted to eat we would have to wait at least 30 minutes we will be contacting marstons inns about this disgraceful treatment.

A manager who knows what respect means