The location was great, the pool is refreshing, I wish it was on beach side but you get what you pay for. It’s a lot prettier than on pictures though and I really liked the rooftop with the little swing.

It is really hot in the room which isn’t a big problem if the fan is on but the power went out in the middle of the night and I woke up sweating at 4. Couldn’t go back to sleep. We went down to ask someone but no one was at the property. No staff, no security. Impossible to stay in the room longer, I messaged the host on WhatsApp to ask where we could leave the key for the check-out because no one was there and no response which is fair enough, it was early and he was probably sleeping. We checked out at 6 leaving the key hidden in the room and I sent a photo to the host to let him know where to find it. 3 days after, I still don’t have a response from them

room was good and also staff super kind

no hot water at all

The place is really cute. The pool is the plus. There is not access to the beach but Armando suggested us two places near by.

Maybe they can have an arrangement with a beach club that we can go straight to them.

It's close to beach access. That's about the only good thing I can say about this place.

The pool was drained, my electricity went out in the middle of the night for almost two hours when there is no ac and only a ceiling fan to keep you relatively cool. Then the next day my water goes out as I'm in the middle of a shower getting ready to go to dinner. Waited more than 30 minutes with soap all over and finally got fed up and finished with bottled water I had bought. Absolutely terrible experience. Would never recommend this place!

location is good

my mums room smelt of sewage and they were not helpful sorting this out. they eventually offered a dark and unsafe room at the back of the property which did not fee secure and was very basic and dated

location

stuff was super rude

Actually nothing. But to be honest - we booked 2 rooms and one was like 3/10.

1. Parking is a nightmare. in the middle of water and mud puddle, leaving by 5 cm from the each side. 2. One room was 2. floor in the road side building (room was looking ok), another one was bungalo style in the yard building. Looked better as it was far from the road, but read on. 3. The hotel is stated to be 70m from the beach. On the gps, yes. But in real life there are resort hotels at the beach and you cannot pass them to access the beach. You have to pay 20-25 USD per PERSON to get there. Or make a round ca. 500m. It is very annoying. And it´s definitely cannot be called "70m from the beach". 4. And then the night came. The room in the road side building was full of road noise. Constant noise of the generators, but the main problem is road- trucks were passing by until the midnight and then they came back at 05:45 so you can guess the quality of sleep there. But the sleep in another room was catastrophic. In Tulum there are 2 options to get electricity - sun panels daytime and generators at nights. Just under the windows of the bungalo room, ca. 10m away there are generators of the cross-road resort hotel. Noise was kind of you are at the factory. But what´s the most problematic and most dangerous - the exhausts were going straight to our room (no windows or doors, just the mosquito nets). Imagine you are trying to sleep behind the working vehicle. It stinks and it´s poisoned, so you have a risk not to awake in the morning. The owner of the hotel told us that these are not his generators and he cannot do nothing. The cross-road hotel who owns generators said that it´s usual here and that´s how it is. So again question to the Gorillas owner - that people know the problem very well but still are selling the bookings for this room. So it was absolutely impossible to sleep in this bungalo room, so at 1 o´clock at night we had to find a new hotel and relocate there. Next morning managers refused to refund even at least 50%. Phone is not answering.

Location was nice, staff were friendly and informative. We were able to park our vehicle out front and the pool was a nice place to cool down. Other guests were polite and pleasant. I'd go back again.

No complaints, the place was a bit load at times because of street traffic in the early mornings but that was expected. Still had a terrific stay.

The property did not have hot water! They didn’t let us(girls) use our blow dryer and our straighter because the lights would go off. How are you supposed to get ready if you’re on a trip!!! Also rooms at night were also super cold since they did not have any windows. Got home sick

the location is great and the staff are helpful and smiling

We stayed only one night, but it was very nice. :) It turned out that the room we had booked was not available because of power shortage. Instead we could stay in a way bigger room with kitchen facilities and with additional bedroom. It was located away from the street, so it was very quite and private. The room was very clean as well.

Location

No running water for a shower, flush the toilet, or washing my hands

The personnel of the Hotel is the best!

Free parking

There was no AC and fans were barely working, so it was really hot at night, which made it hard to sleep. The staff charged us additional 10% for paying in MXN. There were lots of cockroaches in the common areas. The "loft" wasn't really a loft, but more like a room in an attic.

The staff was very nice. The room was comfy. There were nice places near by (walking distance). The pool was small but it was great for cooling down.

Our room was very hot (no A/C) and it was right next to the pool so we could not leave curtains open for fresh air to come in at all times (glass door to enter the room right in-front of the pool). If people were using the pool, there was noise. So privacy and noise were our main issues with our room (maybe other rooms don't have these issues)

I like that they do have a communal kitchen. Just don't leave any personal items to dry in the dish rack.

This was my second time at Gorila. I liked it so much the first time I booked again when I returned to Tulum. Sadly, the place is in decline. There was major structural damage as well as a lot of superficial stuff that could easily be taken care of. Most of the staff were very unfriendly and the owner would come by putting everyone in a state of terror. I was told that I could access the beach either through the restaurant across the street or via a smaller bungalow hotel just a few meters up the road. Both of them stopped me from passing through and were even a bit hostile towards me. But the worst part was when the owner had a hissy fit and tossed nearly all of the plates, bowls and glasses in the communal kitchen INCLUDING MY PROPERTY. The staff seemed too afraid to tell him about it and proceeded to just bs me about replacing my item and or paying me to replace it. I was so disappointed as I loved it the first time I stayed. Super chill vibe, good location, except for no beach access, and a great price. That no longer exists.