Esperienza di alto livelloUna proprietà di fascia alta in questa zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
Include gli elementi essenzialiWiFi/internet gratuito, Cucina all'aperto e altro ancora
Posizione
Recensioni
1 / 10
This is the most appalling and amateurish service I have ever seen
While this property is highly rated for its views, our pre-arrival experience was nothing short of a nightmare. We are deeply disappointed by the host’s substandard service and their disregard for guest data security.
1. Serious Security & Privacy Concerns:
The host repeatedly demanded full photos of our credit card (including the card number, expiry, and CVV/Security Code). Given that our DBS card displays all this sensitive info on one side, we expressed legitimate concerns about identity theft and credit card fraud. Although the host initially agreed via the platform that we could mask certain digits and the CVV for security, they later reneged on this agreement.
2. Communication Breakdown & Incompetence:
By our check-in date (March 29th), despite having completed the online check-in as previously agreed, we were still denied the access code. The host claimed we hadn't checked in, ignoring our prior correspondence and the safety compromises we had already made.
3. Lack of Support from Booking.com:
Even after escalating this to Booking.com, the platform failed to resolve the issue, simply echoing the host’s unreasonable demands for unmasked sensitive data. This is a clear failure to protect customer information and provide basic hospitality service.
Conclusion:
A beautiful view cannot compensate for a host that lacks professional communication and basic respect for guest security. We spent the start of our trip in extreme stress and frustration rather than enjoying our holiday. To future travelers: if you value your financial security and mental peace, think twice before booking this property. The management is rigid, unhelpful, and unprofessional.
Unbelievable Administrative Failure
To make matters even worse, when the host finally sent the access code, they had incorrectly modified our check-in date to a day later than our actual paid reservation. We were left speechless by such incompetence.
7 / 10
I will never come back to this property
I liked the location.
The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed,
The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests.
Kind regards,
the Team at Staysouth
9 / 10
Exceptional. Hopefully it is still available for our next trip to Queenstown.
Exceptional views from almost every room, and the location at Fern Hill was not an issue. The property is a spacious 4 bedroom home. Outside spa bath was a winner, as was the open gas fire in the lounge room. All high end appliances made living there for the week easy.
Lovely comfy beds and furniture.
The driveway to the garage was restrictive to drive our vehicle to undercover parking, so we had to park on the street even tho the garage itself was huge in size
There was no bath inside the property which was a bit tricky with two small children.
The freezer side of the fridge was over-frozen; so this needs the drain to be cleared( I have the same fridge at home)
10 / 10
Overall the stay was incredible and the house made it a perfect holiday.. thanks
Property was amazing.
Driveway as hard at first. Couldn’t use the garage, just parked in the drive. Some noises coming from a pump or something came on regularly, couldn’t figure it out.
The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed,
The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests.
Kind regards,
the Team at Staysouth
9 / 10Eccezionale·ago 2025
Exceptional views from almost every room, and the location at Fern Hill was not an issue. The property is a spacious 4 bedroom home. Outside spa bath was a winner, as was the open gas fire in the lounge room. All high end appliances made living there for the week easy.
Lovely comfy beds and furniture.
The driveway to the garage was restrictive to drive our vehicle to undercover parking, so we had to park on the street even tho the garage itself was huge in size
There was no bath inside the property which was a bit tricky with two small children.
The freezer side of the fridge was over-frozen; so this needs the drain to be cleared( I have the same fridge at home)
10 / 10Eccezionale·ago 2022
Property was amazing.
Driveway as hard at first. Couldn’t use the garage, just parked in the drive. Some noises coming from a pump or something came on regularly, couldn’t figure it out.
10 / 10Eccezionale·ott 2021
The lovely house with awesome views. It’s best choice for staying in Queenstown.
The Views and Spa 4BRM si trova a Queenstown. La struttura offre la vista sul lago.
Servizi
WiFi/internet gratuito
Parcheggio gratuito
Non fumatori
WiFi/Internet
Cucina all'aperto
Allarme antincendio
Estintore
Domande frequenti
Il parcheggio è incluso in questo villa?
Il parcheggio non è specificato tra i servizi disponibili per The Views and Spa 4BRM. Per maggiori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo villa?
Non abbiamo trovato la piscina tra i servizi offerti da questo villa. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
The Views and Spa 4BRM accetta animali domestici?
Purtroppo, in questo villa non sono ammessi animali domestici. Prova a cercare di nuovo e usa il filtro “Animali domestici ammessi”
Quali servizi sono disponibili presso The Views and Spa 4BRM?
Abbiamo trovato 7 servizi per questa struttura in affitto, tra cui wifi/internet gratuito, parcheggio gratuito, non fumatori, wifi/internet e cucina all'aperto.
Esperienza di alto livelloUna proprietà di fascia alta in questa zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
Include gli elementi essenzialiWiFi/internet gratuito, Cucina all'aperto e altro ancora
A proposito di questa villa struttura in affitto
The Views and Spa 4BRM
The Views and Spa 4BRM si trova a Queenstown. La struttura offre la vista sul lago.
Servizi
WiFi/internet gratuito
Parcheggio gratuito
Non fumatori
WiFi/Internet
Cucina all'aperto
Allarme antincendio
Estintore
Mappa di Queenstown 9300, Nuova Zelanda
Valutazioni e recensioni
8 / 10
Eccellente(12 Valutazioni)
100% di recensioni verificate
7 / 10Buono·ago 2025
I liked the location.
The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed,
The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests.
Kind regards,
the Team at Staysouth
9 / 10Eccezionale·ago 2025
Exceptional views from almost every room, and the location at Fern Hill was not an issue. The property is a spacious 4 bedroom home. Outside spa bath was a winner, as was the open gas fire in the lounge room. All high end appliances made living there for the week easy.
Lovely comfy beds and furniture.
The driveway to the garage was restrictive to drive our vehicle to undercover parking, so we had to park on the street even tho the garage itself was huge in size
There was no bath inside the property which was a bit tricky with two small children.
The freezer side of the fridge was over-frozen; so this needs the drain to be cleared( I have the same fridge at home)
10 / 10Eccezionale·ago 2022
Property was amazing.
Driveway as hard at first. Couldn’t use the garage, just parked in the drive. Some noises coming from a pump or something came on regularly, couldn’t figure it out.
10 / 10Eccezionale·ott 2021
The lovely house with awesome views. It’s best choice for staying in Queenstown.
€€€€
I più votati dagli ospiti
8Eccellente
(12 Valutazioni)
"Property was amazing."
Ospite verificato
Non perdertelo! Prezzo e disponibilità potrebbero cambiare
Esperienza di alto livelloUna proprietà di fascia alta in questa zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
Include gli elementi essenzialiWiFi/internet gratuito, Cucina all'aperto e altro ancora
Mappa di Queenstown 9300, Nuova Zelanda
A proposito di questa villa struttura in affitto
The Views and Spa 4BRM
The Views and Spa 4BRM si trova a Queenstown. La struttura offre la vista sul lago.
Servizi
WiFi/internet gratuito
Parcheggio gratuito
Non fumatori
WiFi/Internet
Cucina all'aperto
Allarme antincendio
Estintore
Domande frequenti
Il parcheggio è incluso in questo villa?
Il parcheggio non è specificato tra i servizi disponibili per The Views and Spa 4BRM. Per maggiori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo villa?
Non abbiamo trovato la piscina tra i servizi offerti da questo villa. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
The Views and Spa 4BRM accetta animali domestici?
Purtroppo, in questo villa non sono ammessi animali domestici. Prova a cercare di nuovo e usa il filtro “Animali domestici ammessi”
Quali servizi sono disponibili presso The Views and Spa 4BRM?
Abbiamo trovato 7 servizi per questa struttura in affitto, tra cui wifi/internet gratuito, parcheggio gratuito, non fumatori, wifi/internet e cucina all'aperto.
Esplora soggiorni simili a Queenstown 9300, Nuova Zelanda