The grounds and scenery was really nice.

Our toilet did not work for our entire stay. The employees insisted on teaching us how to remove the back portion of the toilet in order to get it to flush and sometimes it just would not flush. I was appalled. Also, our wifi did not work for the entire stay. The hotel employees could not get it to work. Furthermore, the room had a dankness to it as if water was in the air, which caused it to have a funny smell. Also, the driveway into the hotel was very rough and rocky. You have to be extremely careful in order not to damage your car. Lastly, after complaining for the entire stay, we asked to speak to someone in a managerial position and we were told that they were not present, which could have been true or false. In the end we received no discount or anything to rectify the poor accommodations we received and the hotel employees knew are complaints were true.

The views are exceptional. We plan a return trip again in 2023

Perfect stylish place with nice decor. On the lake. all well organized. Wi-Fi was very good. We liked that it was directly on the lake and little bit out of the city. Amazing garden. The owner is very good in details. The best place to chill and relax in beauty

N/A

The location is stunning. the view from my room was unobstructed view of Lake kivu and you can hear the waves hitting the shoreline. So serene, just the sound of the birds and waves. The biggest asset is staff. especially the security guys who are so helpful and kind and made my stay very memorable. the chef deserves a mention too. he’s pretty good. the prices of food are a bit on the high end. thanks also to the reception staff for their patience. 😊 I’ll come back

The restaurant closes a bit too early. But the security guys were such sweethearts to show me the way to the nearest restaurant.

views over lake, breakfast

the road to reception, nothing else

The view was amazing, just as the rooms. Staff very helpful!

The location on google maps is not the actual location. You really need to drive around 5-10 south of Gisenyi alongside the water to find the Hakuna Matata lodge.

Amazing location, just next to Lake Kivu. Some of the best morning sights I have ever seen. Rooms were mostly OK, especially the larger apartment was nice. Price-quality wise certainly a good option to consider.

Some minor repairs in some of the rooms would be in order (e.g. had some issues with several lights, which were solved when asking. Also some problems with the hot water in the showers at times.) Some more variety at breakfast would be good (e.g. we were very happy that another guest had enquired about having some spreads the day before). Dinner could take a long time.

The staff was excellent. Customer service is top notch. The location is exactly what we wanted. The food was very delicious.

It was too cold. But that was expected. But there is no A/C in the rooms. The hot water in the shower was not that hot and was not enough. The restaurant closes too early. No spa 🥲. Not enough wine selection. No tv in the room. The internet was not very good although the staff provided an individual modem for our room.

Neat and clean, quite place

Break fast was limited menus and not good.

The staff were incredibly nice and helpful. Garden is very beautiful, so you can have dinner or breakfast by the lake. It was also nice to sleep with the sounds of the lake

food was incredible. place itself in really nice condition and has great views of the lake. mattress in my room needs to be changed. there was a problem with toilet that a plumber could repair in 30 minutes.

The views were amazing, it's very scenic and peaceful. The hotel is located quite far from the town but this adds to how quiet and beautiful it is. Absolutely loved the service of the staff and the food was good.

The breakfast that came with the room was good but simple. It would have been nice to have more options of food.

The hotel is set along the shoreline of lake Kivu. In the entire hotel you have amazing views on the beautiful garden and lake Kivu. The room is very spacious and has a large window and balcony. The showers were warm and the bed very comfortable. We were always welcomed by the friendly personnel and the breakfast and restaurant food was delicious. We decided to walk to gisenyi, which takes approximately 45 minutes :) Definitely recommend staying here if you're close by.

Beautiful view and nice cozy garden directly at the lake. Room is spacious and has a large twin bed.

Food was acceptable but nothing special. The room was too dark. Looks like furniture has never been repainted or upgraded since the opening of the place

The view and space

The view is amazing. The garden is incredibly beautiful. The breakfast on shore, is what you would love to wake up on. This is a good, quiet hotel in the great location. The stuffs are very kind

Nothing

Excellent customer service from staff. Nice and quite place with a lake view. Enjoyed the stay with my family.

The location is unmatched...the staff was very cordial and responsive...food was great...

Amazing view Lovely grounds Nice design and styling Good food in restaurant Got to watch the fishing boats head out for their nightlong fishing excursion and hear them sing and chant.

A little out of the way Kinda dark when walking to the room at night Old style key hard to use when is so dark