nothing

they are doing construction and remodeling from 7am - on. impossible to sleep in with the noise. Most of the staff doesn’t seem to know what they are doing, if you’re looking for costumer service this isn’t the place.

the people were excellent

Most people could not handle English. We could and did get by but discussing technical issues such as why does the TV keep dropping the signal (never did solve that one). They said they called a technician but I never saw one and the service didn't improve. For the last few days they booked a school to use the rest area which had a \tv that did work. SO that kiboshed that solution.

Good location. Good price

the picture on booking .com showed a nice room with large picture window. The actual room had no outside window; the window that existed was to the stairwell. There was no restaurant or bar at the hotel. There was little secuity, no safe either in the room or at the front desk. The secuity lock from inside the room didn't work. The wireless remote didn't work unless you were right beside the TV (the receiving unit was badly placed). You could not turn the TV off so at night you had to disable the entire power (room card). This doesn't make any sense.

The staff was nice! We even got another night lamp when we asked so we didn't have to deal with the cold room light. Nice view from the terrace.

The communication was weird. Even though I booked via booking, I got a text that I had to pay via a strange payment system (which I didn't do). No response after that to find out if my room was still available or not so I had to contact booking. restaurant is not open which is a shame because it has a nice rooftop. The room was a little cold-hearted in design and the lights gave the impression of being in a hospital.

Beautiful and clean, very good location, staff are amazing, felt safe and very welcome

everything was perfect

Very clean and beautiful view to a park directly in front. Very helpful staff. Great location. I would stay there again.

can’t think of anything.

Cleanliness

No coffee service or food service of any kind.

Ok

Our room was small and located next to a ventilation shaft to the garage. My bed was next to a window opening on to the shaft. Two twin beds in a very small room. Uncomfortable, noisy, lights all night. My friend saw bigger, more comfortable rooms with two beds during house keeping.

the room was good

I book a room with bathtub and the room they gave me didn’t have it, and the shower didn’t have hot water until I had to call the staff

Easy check in

Cold showers,. Located near a bar with constant loud music. Directly in residential neighborhood with constant loud barking dogs. Driving school in same location so additional lots of noise. No space for storage. No mini fridge. Very very small rooms. Obviously fine for a overnight stay but certainly not long term.

The hotel is located in a nice area

The third bed in the room was not comfortable.

It is a modern hotel in a leafy street. The room was compact, budget but elegant .

The window are very thin so they don't block the noise from outside. The lighting is what made the room budget in my opinion.

clean

i reserved a room with bathtub but my room didn’t have bathtub

The bedroom was really good.

Staff were generally not motivated.

clean and convenient location

no curtains to have privacy, workers cleaning the facade of the building looking inside of the room. second floor doesn’t offer privacy. the windows should have privacy curtains. there is a big heavy panel to put down but you loose the light for the room. bathrooms exposed if the workers are outside working.

Vista del restaurante y hospitalidad del hotel.

Nice large window, room and bathroom. Note that I explicitly confirmed with the hotel that I wanted a room with a window since it seems at many hotels (including this one), rooms without windows are normal and this often isn't made clear in the description. Sockets were actually 3-pin and not 2-pin as found elsewhere. Only about a 10 minute walk from the Parque Belen MetroPlus bus station which made it easy to get to trains to elsewhere. The rooftop bar where breakfast is served gave a wonderful view over Medellín to start the day. Staff was friendly. Breakfast was hand-cooked and decent to eat though pretty basic.

Some building work was going on, though it didn't start too early. A slightly odd interaction where I was reminded about the no smoking in the rooms policy, even though I don't smoke. Some empty bottles of water I purchased elsewhere and left in the room were attributed to being taken from the room fridge despite being a different brand, which I had to explain on checking out.