The Granite Luxury Hotel Penang

love the location of the hotel and a nice surprise is the provision of shuttle service in the morning for those who like to try different places for breakfast.

we asked for a booster and it was HUGE and not very useful for its purpose.

Suite was very spacious and clean. Beds were comfortable. All the staff were very courteous and friendly.

Staff are so friendly, the hotel is easily accessible and the whole experience if seamless. Wali Ulla of house keeping was very helpful in getting around the facilities and knowing the town, where to go and what to find.

No Restaurant services were provided. The least i would have expected was breakfast at the hotel especially for me being visitors from outside Malaysia

Nice pool, but the hotel building has a major structure issue as the car park set up, is very slim and got same levels to the rooms and means all rooms on same side “enjoys” the noise from the car lifts from early morning 6:30 am till mid night. The rooms are in good size but all Air-conditioning smells, may need to clean the filters. Front desk staffs at nice but one of the luggage movers are rude, won’t gives to customers even to kids, almost hitting the kid and won’t give way while we getting off the lift, he still blocks the door of the narrow lift.

The hotel building has a major structure issue as the car part set up is same levels to the rooms and means all rooms on same side “enjoys” the noise from the car lifts from early morning 6:30 am till mid night. The rooms are in good size but all Airconditioning smells, may need to clean the filters. Some staff (luggage movers) are rude that they won’t give way when using lift together with customers and block exit when kids getting on and off the lift.